Scenario: Chit Chat

As an Action Learning Coach how would you handle the following situation:

Two vocal members chit chatted more often with each other. Behavior repeated despite the intervention with team consensus to have one conversation at a time.

 

Tags: Action Learning Coach, WIAL Action Learning, WIAL Talk

Trackback from your site.

Comments (14)

  • Avatar

    Stan Oawster

    |

    I’ve used the sequence for handling difficult situations and it works well. I’ve observed chit-chat, has anyone else observed this? What’s the impact of this on the team? How do we want to handle it? What would the impact of doing that be on the team? The method does not call anyone out and creates good learning for the group and establishes group ground rules that the group can police going forward.

    Reply

  • Avatar

    Tiffany Maurycy

    |

    This becomes a Police Check-In because the team broke a rule they set – having one conversation at a time. How many conversations are happening right now? What norm was established by the team? What might be the impact on the team if we all fully committed to this norm?

    Reply

  • Avatar

    elbertor

    |

    I would intervene and say that I have observed side conversations are still happening, anyone else observed this? What are some of the reasons why this happens? What is its impact on the team?

    I would then ask the team to recall previous agreements. Does this consensus still apply (i.e. One conversation at a time–it is possible, after all, that depending on the responses the team for whatever reason would be fine with abandoning this) If not, what can we do to keep each other focused on and engaged with a single conversation? How can we support each other so we can do what we all agreed we would do?

    Reply

  • Avatar

    yeungpatel

    |

    The coach should ask questions that will get the attention of the two vocal people. The following questions can be asked:
    1. What is the engagement level of the members, including PP?
    2. It’s be noticed that some members are chit-chatting, what are the impacts to the team?
    3. How do you want the team to contribute?
    4. If the two vocal are still keen on chit-chatting, questions can be directed to them. “Member X, how do you want the team to progress?

    Reply

  • Avatar

    Guntoro

    |

    I will ask Team, “I notice that question and response only between two of us, what do you think, Team? Any other member to response?”

    Reply

  • Avatar

    RAIMI BIN SIRAJ

    |

    I would intervene with, “Team, how do you rate the team progress from the scale of 1-10?” It is to attract other team members attention. Once the member has responded, I will continue with ” Team , how shall we progress from here?” This is to cultivate team commitment. My intervention is to encourage other members to participate without discouraging the 2 vocal members.

    Reply

  • Avatar

    Elcee Asuncion Villa

    |

    I will do another intervention –
    Team, on a scale of 1 – 10, how well are we adhering to previous team agreements?
    What are we doing well?
    What can we do better?

    Drawing from their language I might asking something to the effect of how private chit chats might impact the team, and how they would like to move forward. I does not put people on the spot, and the team might even be able to identify best practice actions for their future meetings.

    Reply

  • Avatar

    Shuk-ha, Jennifer CHAN

    |

    Intervention with question “Do anyone notice more than one conversation?” “Team, would like to move on or discuss any impact to the team?” “How can we doing better?”

    Reply

  • Avatar

    Nicole

    |

    I would use body language to invite these two vocal members joining the group conversation. I may lean slighly to them, smile and keep eye contacts with them. And ask them” do you have any questions to ask?”

    Reply

  • Avatar

    DrBea

    |

    This is one of those that needs to be brought to awareness and leave the team to determine a path forward as there is no rule against side conversations – but this team has already established the norm of just one conversation.

    My questions –
    I’ve observed a norm that we’ve established is not being followed. Has anyone else noticed that?
    What’s the impact on a team when norms that we establish aren’t followed?
    How will we old ourselves and each other to adhering to our norms?

    Happy Coaching
    Bea

    Reply

  • Avatar

    Bolen Pech

    |

    As a Action Learning Coach, I would first ask general question, “Team, from 1-10, how would you rate the level of participation of the team to presented problem?”, they would come up with some number, then I would continue, “how would you make it a 10?”. If the team did not or could not notice the chit-chat, I would ask, “Team, is everyone here focusing on the same presented problem and is asking relevant questions to help the problem presenter?” “So how can we do so that the whole team can be more focused on the presented problem?” I can also do the looping such as “What would be the impact of the team losing focus on the presented problem?” After they realize the chit-chat and agree on ways forward, then, I will ask, “Who has the next question?”

    Reply

  • Avatar

    Barbara Sanchez

    |

    What a good learning opportunity to intervene as AL Coach. I will check with the team, “How is the team doing and what is the level of participation/engagement, on a scale of 1 to 10?” After doing the round of the team members to get their individual responses, I will follow-up with another question on what would be the impact to the team if not everyone is engaged in the team discussion.

    Reply

  • Avatar

    PUVANESWARAN KUNASEKARAN

    |

    As a learning coach, I will try to get the attention of the targeted two members by asking a series of questions to all the members:
    1. Team, on a scale of 1 – 10, how is the participation as a team?
    2. What are the impacts to the team when some members are chit-chatting?
    3. How can we do better?

    Reply

  • Avatar

    Havan Amin

    |

    As a coach, I would first observe how the group reacts to the situation. Next, I will intervene between their conversations and sketch the situation that I have just observed.

    “I have observed that two members are chit chatting, more often with each other, despite our team consensus to have one conversation at a time. How is this affecting the team? And on a scale of 1 to 10 how would you rate the impact on the team?

    Afterward, I will ask the two members who were chitchatting to explain what the subject was that they were talking about. In addition, I would ask them why they did not want to share it with us.

    To finalize the session I would ask the following two questions:

    1. What can we do and how can we make sure that this situation does not happen again?
    2. What level of security do these team members need to be able to ask their questions to the whole team?

    Reply

Leave a comment

You must be logged in to post a comment.