Scenario: Confirming thought

As an Action Learning Coach how would you handle the following situation:

A participant makes a statement followed by – “do you agree?”

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Comments (12)

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    trongmai

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    I would intervene and ask the team: “For the reason of this intervention, who can remind us about the ground rules?”, then I would ask the person who made statements “if you can change your sentence and start with a question, what should it be?”.

    If the team has more experience, I would let the team decide the situation, and decision, by asking the team “What is the reason for the coach to intervene?”, after pointing about breaking the ground rule 1, “What should we do, team, to improve this for the rest of our session?”

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      Michael Anderson

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      Nice

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    RAIMI BIN SIRAJ

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    As this situation can be another learning opportunity for the team, I will intervene to bring the team to Ground rule, “Team, can any member reflect on the ground rules” .When any of the team member mentioned the ground rule “Statements only in response to questions” and “Action Learning Coach has the authority to intervene whenever there is a learning opportunity”, I will pose a question to the team “Team! how are we helping the problem presenter ?”.This is to encourage the team to be critical in their questioning without directing to any specific answer.

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    Bhagwan

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    As a Coach, I should immediately intervene by asking question to the team member “ Could you turn it into a question? If he still makes statement, than I shall remind the team the ground rules there are suppose to follow through out the session.
    1. Team what are the ground rules in this Action Learning process?
    2. What is the balance between questions and statements?

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    elbertor

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    I would ask the team to take a moment to reflect on the first ground rule and ask them, “Why do we ask questions? what do we hope to achieve?” This is to help unlock the idea that we ask questions so that we can learn, and help others learn. I’d then ask about the “Do you agree?” question: is it a learner question? What is the impact if, as leaders, we keep seeking agreements/approvals to our own ideas, suggestions, and solutions, rather than seeking out others’ ideas?” This hopefully makes them realize that such questions are self-serving, not to mention it places the burden of solving problems on themselves rather than sharing it with the team.

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    Seokjin LEE

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    I would intervene in the situation right away when this happens asking “Do you notice what you just did?” or “Could you turn it into a question?”. If he keep making statement, I will remind the team of our ground rules by asking “What are the two ground rules that we promised to stick to?” and “what are the benefits of asking only questions instead of making statements?” “Can you share the point of asking only questions in WIAL?”

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    DrBea

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    I’d start with the standard 3 questions – How are we doing on a scale of 1 – 10? What are we doing well? What can we do better?

    If no one mentioned the situation – I would follow with –
    How curious are our questions?
    Why is it important that we remain truly open and curious?
    How can we hold ourselves to a higher level of curiosity?

    Happy Coaching
    Bea

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      Michael Anderson

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      I love the question, “How curious are our questions?”! I find that so intellectually stimulating. I’m writing that down.

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    Ismady Norsyam Ishak

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    Start with team what just happen? to see if the team is aware.
    When do we respond to statement?
    Remind them of ground rules. What happens to the process if the ground rules are not followed?

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    Michael Anderson

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    I don’t suppose that starting with the question, “What is your problem?” will get us to a more productive place. I hope to have the presence of mind to intervene and ask, “Can you rephrase that as a question only, rather than a statement followed by a question”? Hopefully, the person will be able to restate in question form. Before the conversation runs away, I want to follow up with, “What is the benefit of just asking questions rather than statement/questions”? That being said, now that I saw what DrBea wrote I do like her answer better than mine. I think the heart of the answer is to help people internalize the value, freedom, and power that just asking questions and being careful to not load questions with leading content can bring to individuals and teams.

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    qiuyue Wu

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    In this situation, there is a learning opportunity for the team. I would intervene and ask the team “Do you notice what just happened?” . If someone reflect on the ground rules, I would follow with another question”What are the benefits of asking questions instead of making statements?” After the team give me their understanding, I would ask “What can we do to improve our discussion?” Then the team will make a decision to prevent this situation.

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    MAI PHAM

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    I will intervene right away by asking the person: Could you please rephrase your statement into question? If he keeps providing statement in same way, I will take this learning opportunity by asking the team : do you see it as a real question or a statement presented to seek for agreement ? What is our purpose for asking questions And “How differen0tly should the team do in building questions in the rest of the session.

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