Scenario: Firing Line

As an Action Learning Coach how would you handle the following situation: All of the questions are directed at the problem presenter. During the check-in the problem presenter says – “I feel like I am on a firing line.”  

Tags: Action Leaning, Action Learning, Action Learning Coach, WIAL, WIAL Action Learning, WIAL Talk

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Comments (6)

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    Sean Reddell

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    I would use the standard sequence “What, So what and Now What? to get the group to identify a better approach. If the issue wasn’t addressed I’d perhaps try the alternate sequence and say “I’ve observed that all questions are still being directed to the PP. What is the impact of this on the team> and how do we want to handle it?”

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    Sungyeon Cho

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    I would intervene in the situation right away asking each member “How many questions did you ask?” and “How many answers did you give?” so that the team notice the imbalanced conversation by the many questioners and just one respondent, the PP. And then I would ask the team, “How could we overcome this imbalanced conversation?” I believe that these questions could have the team find out the way to make it better.

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    marc rutter

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    I would ask, “what is the impact on our learning and quality of the solution if questions are only directed at the problem presenter?” As we continue, how do you want to address (name of problem presenter) concern?

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    Jeff Feldman

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    It’s great that the problem presenter raised this point with the group directly. I would invite the group to weigh in with what we may want to do to alleviate this. I would remind the group that anyone can ask a question of anyone else and ask what benefit might be gained by asking questions to other members of the group. I would also ask the problem presenter what questions they might like to ask of others in the group. I would keep an eye on this through the next round of questioning and raise the ask how the group feels we’re doing on it at the next check-in.

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    Denise Locke

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    By the problem presenter saying this it would seem perhaps like a plea for help from the coach. I would intervene and ask the team what is the impact on our problem solving if we only direct questions at one person. I would then ask the group what they think they can do better and explore those ideas before asking who has the next question and letting them move on.

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    DrBea

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    I would ask the problem presenter what they could do to alleviate this. (Hopefully they would realize they can ask questions)

    Happy Coaching
    Bea

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