Scenario: Missing Action

As an action learning coach, how would you handle the following situation:

A participant shows up for a session and has not completed the promised action.

Tags: Action Learning Coach, WIAL Action Learning

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Comments (8)

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    Robert Jordan

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    I would ask the group what the impact on the group’s work is and what they want to do about it.

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    monthon sorakraikitikul

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    If this case happens at the beginning of the session, this would the moment for team to learn.
    As Coach some questions may ask as follow:-
    – Team, what is the possible impact that PP could not did the promise actions?
    – What we have learnt that the promise action could not be taken?
    – What is the real problem he was facing in doing this?
    – How team could help him on this issue?
    – How team could help in preventing this incident in the future?

    However, Coach is not the one who solve this problem, action is the responsibility of PP and Team.

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    dr balan dass

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    As a coach, I would present this to the team, and let them ask the necessary questions to bring about the concern issues from the PP
    I would introduce a learning opportunity as to , what happens to actions not done/completed to the team and ask for individual comments, and then sums it up as team learning

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    Katie Overland

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    I would leverage this as a moment to pause, learn as a group, and let the team decide. A simple statement and question will open the learning discussion, “Let’s pause for a moment before we continue. Larry just stated that he wasn’t able to complete his prework for today’s session. How does this impact the team?” and then a follow-up, “How would the group like to proceed?” and a potential third, “How does this relate to the group norms we have established? Do we need to add this?”

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    benjieleogardo

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    As an AL coach, I would throw the situation to the team by simply asking, “Who has the first question?” I’ll do this as an opportunity for the team to manage their own concerns while still going through the AL process and rules.

    After some time, I will intervene to highlight any learning opportunities derived from the experience of the past few minutes. Depending on the evolving situation, I could asked any of the following questions, as deemed appropriate:

    “In one or two sentences, what have we learned as a team?”
    “What are some of the consequences we go through when promises are not kept?”
    “How can we go back to being committed?”
    “How can we better support one another as a team?”

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  • Avatar

    Somnuk

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    As AL Coach, this is a great learning opportunity for the team.

    I would use this situation to make the team aware of a situation (S).
    Then let the team reflect about the impact.(I)
    At the same time, I would invite the team to make a decision about what to do (D)

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    Wendy Reus

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    I would want to check privately that there is no significant reason why the participant wasn’t able to deliver their action (illness etc) and show support. If there was no compelling reason then I would bring it to the group “X has told me they were unable to deliver on a promised action. Who has the first question? ” Asking “What is the impact of that?” might show that it is significant or immaterial.

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    DrBea

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    This is an opportunity for learning as a team. As the entire team is responsible for the project each person accepting actions influences the outcomes. Focus on the behavior – not the person. It really doesn’t matter who didn’t deliver this time – but we will want to establish a team norm.

    The particular situation I was thinking of the organizations norm was you always say yes when asked to take an action. The ability to accomplish it wasn’t relevant. Consequently, the team adopted a norm that you should speak up if there was a high probability you could not actually accomplish the task.

    The questions that led to this were:

    What is the impact on the team if all actions are completed? (discussion)
    What should our team norm be in terms of accepting actions?
    What should our team norm be for keeping teammates informed if something comes up that will impact completing an action?

    Happy Coaching
    Bea

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