Scenario: Problematic Problem Presenter

As an Action Learning Coach how would you handle the following situation:

The problem presenter schedules a half hour meeting immediately before the Action Learning session. During this meeting they present their solution to the problem about to be discussed in the Action Learning session.

Tags: Action Learning Coach, WIAL Action Learning

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Comments (6)

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    Willy

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    no problem, the team get’s more information before the AL-session. but, I would ask the problem presenter to challenge the team to come with another solution.

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    s.manjunath

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    Its not advisable to have any meeting on the problem before Action learning session .

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    Jayne

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    If the problem has actually been solved and there is no need for the Action Learning group to meet, I’d cancel the session because there is no longer an urgent problem at hand. However, if the problem presenter has a solution in mind but agrees to be open to other ideas, I would continue as planned, and would ask the problem presenter to refrain from sharing their solution when they present the problem. The group may come up with a better idea!

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    Sweety Burrows

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    In the brief on checking that the Problem / Challenge is a good one – I will include the following questions:

    “Are you coming to the session with any preconceived notions about the solutions that may evolve?”
    ” Are you prepared to accept different solutions that may emerge as a result of this exercise including a change in the problem itself?”

    Highlight the difference between a Problem and a Puzzle to the group during the introduction to the session.

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    DrBea

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    Unfortunately, in this situation it was only upon arrival that the coach discovered the problem presenter was briefing the team.

    I would ask the problem presenter how open they were to other solutions? If they said they were open then I’d continue with the session. If they were not, I would ask the team

    What’s the impact on a problem solving team when the problem owner has already determined the solution before we’ve met?
    What’s the best use of our time given that the problem presenter has already determined the solution?

    I’d follow the teams lead from here.

    Happy Coaching
    Bea

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    Sridar

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    I will ask the team what is the impact of a predetermined solution before an AL session? I will then ask them if they are open for change ? Depending on their answer I will decide whether to proceed with the AL session.

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