Scenario: Refusal to participate

As an Action Learning Coach how would you handle the following situation:

A member of the team does not want to participate.

Tags: Action Learning Coach, WIAL Action Learning, WIAL Talk

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Comments (4)

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    Paul Duncan

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    I’ve observed someone not wanting to participate. Did anyone else notice this? What is the impact on a team when all the members aren’t participating? How do you want to handle that?

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    Cynthia Kitagawa

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    I would do a check-in. If the team doesn’t identify this issue when asked “What could we do better?” I would ask “How is the balance of participation?” then, if necessary, “What can we do to ensure that everyone participates?”

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    Barry Rush

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    I would do the “I have observed that some in the group seem unwilling to participate, has anyone else observed that? What is the impact on the team? What can we do differently?” Their response would tell a lot. Are those who are being “helped” seeing the impact on the team or are they used to staying zoned out in a meeting with no one checking in? So the group would need to identify action to take.

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    Alex Wong

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    It may be useful to define what that participate mean, as a person who is not talking may actually be thinking internally. It would be more useful to address the observed behaviour – e.g. not talking, not willing to do something that the team has agreed to, etc.

    I will address the observed behaviour – e.g. not talking
    – Does everyone contribute to the conversation equally?
    – What is the impact of one person not talking?
    – What can we do better?

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