Scenario: Taking Notes

As an Action Learning Coach how would you handle the following situation:

During the session you realize no one is taking notes.

Tags: Action Learning Coach, WIAL Action Learning, WIAL Talk

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Comments (12)

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    Joi

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    Remind the group that you will be asking the problem presenter on what actions he/she would take and it would be good that he should note them down.

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      Linette

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      I would ask the group – “I notice that no one is taking notes. What would be the impact to future follow-up sessions for action taking if no one is taking notes?”

      I could also ask the problem presenter if he is alright with no one taking notes since the Action Learning Coach is there to help the group learn and not to dictate whether notes be taken at all.

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    bkknox

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    As the AL coach I would say, I noticed that no one is taking notes. How might the group like to keep track of the ideas being discussed?

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      Hans van Buijten

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      I would remind the group that learning is one of the main goals of Action Learning. I would ask the group who wants to take notes so that new insights and perspectives are recorded. Suggest that the observers could do this, especially the singular and new learnings.

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    AlexWalker

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    I would wait to see how having no notes impacts the group – see what they say and ask about it. If they need notes, someone in the group will ask about them and the group can determine if they want a note take/set of notes. I’ve not had to intervene with a question, the group has felt the need and addressed it.

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    Hans van Buijten

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    I would remind the group that learning is one of the main goals of Action Learning. I would ask the group who wants to take notes so that new insights and perspectives are recorded. Suggest that the observers could do this, especially the singular and new learnings.

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    DrBea

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    Remember as Action Learning Coaches we only ask questions. We want to raise the situation to awareness, ask about the impact, and ask how the team wants to handle it. After first giving the team a chance to self identify the behavior.

    It is by adding the impact and know what questions that we see significant change in teams.

    After asking the 3 standard questions – How are we doing as a team on a scale of 1 to 10? What are we doing well? What can we do better?

    If the lack of note taking wasn’t mentioned, I’d follow with –
    I’m hearing some great ideas here – How are we doing capturing them?
    Why is it important that we capture the ideas the team is generating?
    How do we want to capture these ideas?

    Happy Coaching
    Bea

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    Tiffany Maurycy

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    Bea – said with ease in a positive tone, open to possibilities lead by the team.

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    wthimmes

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    I would state, “I notice that no one is taking notes of the meeting. Why is it important to docuemnt your discusion, reflection, and decisions as a team? How does the team want to proceed?”

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    Guntoro

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    I will remind Team about our goal, to solve a problem, by asking question, “Team, do you think that our discussion is going to right direction which is to find a solution?” If Team say yes, then I will ask, “How do we measure wether one question has already been discussed satisfactorily?”

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    Owen Yeung

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    This is an interesting one. If there are a number of issues being discussed, this would usually lead to a lack of focus. Team members will be dragging from here and there and tend to lose directions easily. Last time when I encountered this, I asked the team during an intervention what are some of the key issues we just identified? Then some members found that they get lost. And then I asked the team what will be a more effective way of capturing the key issues so as to ensure we won’t miss anything.

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    Sophie Bryan

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    I would first off remind the team the purpose of the session- to help XX with their problem. I’d then ask them, “what do you think is important in terms of helping XX come up with some actions?” If they don’t respond with note taking, I’d ask a further questions- “do you think it’s important that ideas and notes and captured?”- hopefully they’d say yes, and i would then ask the group how they would like to proceed. If they respond no, I’d probe deeper, asking “why might it be important to take notes?”or “how could XX be helped by capturing the discussion?”

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