Scenario: Testing Team

As an Action Learning Coach how would you handle the following situation:

The problem presenter decides to test the team by giving mis-information to the team. By the time this becomes apparent, many of the team members are upset to varying degrees.

Tags: Action Learning Coach

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Comments (8)

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    Cleo Wolff

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    I would intervene and ask: In a scale from 1 to 10 how is the energy of the team? what are we doing well? What could we get better? Probably, someone would say something about the problem presenter atitude. Then I would ask: What is the impact of not giving the right information for the team? Why is it importante to deal with real situation? How can we handle that? How can we assume we are going to work with real information from now on?Who has the next question?

    Great learning! For me as Coach and for the team.

    Cleo

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    Tman

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    I would intervene and ask “I am observing frustration in the group, how can we decrease the frustration? I would also ask what is the impact on the team when mis-information is communicated?

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    Ben Yung

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    I will ask team the following questions:
    1. Team, what had happened during the discussion? How will you members describe the situation?
    2. What is the impart of mis-information? What is the importance of accurate information?
    3. What is the learning after the session? What new discovery do you members have?

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    Philip Hsi

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    I will ask the team: “I noticed that there were some mis-information provided. Did you notice as well?” Probably, some team members will reply: “Yes”. Then, I will ask the team: “What is the impact of mis-information to the team energy?” This energy question will help them to aware negative energy and unload part of the upset emotions. And then, I will ask “What is the impact of mis-information to the team process and result?”; “Why it is important to provide true information?”; “What to do to ensure questions are answered by true information?”, “What can the team do to deal with the impact of mis-information if it is provided again?”

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    wendyllwong

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    I would intervene and ask the team how were we doing as a team on a scale of 1 to 10, 1 – poor, 10 – excellent? Then, I would ask the team what could we do better? This could allow the team to air frustration and to suggest improvement action or to establish ground rule to help them to move forward.

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    Narendra

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    My question to the team would be “how are we doing as a team? What is the level of participation? How could we help the problem presenter better?

    To the problem presenter my question would be ” how are you helped? How could team members help you better? What would be the impact if you asked more questions to your problem? What would be the impact if you share more relevant information?

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    Hemant Sagar

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    I would seize this learning opportunity to make the group follow the flow of the session by asking the correct questions how the fake problem took the group in a wrong direction intentionally and what that leads to

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    wial_talk

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    I would start with the 3 standard questions – How are we doing as a team on a scale of 1 – 10? what are we doing well? What can we do better?

    Assuming no one brought attention to this situation I would ask –
    How are we doing responding truthfully (to the best of our knowledge) to the questions?
    Why is it important that we give accurate responses?
    How will we make sure in this team that we give responses that are accurate?

    Happy Coaching
    Bea

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