Scenario: Too Hot

As an Action Learning Coach how would you handle the following situation: Someone from the team gets up and turns the a/c without checking with the other team members.

Tags: Action Learning Coach, WIAL Action Learning, WIAL Talk

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Comments (7)

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    Dax Cobarrubias

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    As an Action Learning Coach I will call an intervention and ask: “Team, I noticed that A stood up to turn the a/c without checking with us, how do you feel about this?” If no one was bothered by the gesture, I will say “just checking my assumptions and making sure that everyone is on the same page.” If someone was bothered, my next question is: “what is the impact if a member gets bothered by the independent actions of one of our team members?” My last question would be “how do you like to proceed to answer this concern?”

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    Tiffany Maurycy

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    I would say to the team “I’ve observed someone adjusting the a/c. Did anyone else notice that? What’s the impact on the team when decisions are made without consulting everyone? How do we want to ensure team consensus within this team for all decisions?

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    Aung Pye Tun

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    I would highlight what had happened and draw the issue on the table by asking the team, “Team, what just happened?” If someone correctly answered what had happened, I would use it as a learning opportunity. I would ask the team, “How would others feel if a team member makes a decision that affects the whole team without asking for feedback or input from the rest of the team?” My intention is to raise the awareness levels of everyone in the team and to allow the team to reflect and learn from the Action Learning Session and to take the lesson to their real-life cases.

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    Nicole

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    I would ask the team” Does anyone feel cold or hot? Is the temperature fine for everyone? Do we need to turn on the air conditioner?” My purpose is to show the politeness and importance of checking with other team members.

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    Don Chan

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    I would ask the team by ‘what has happened just now’. Suppose the team should indicate that someone has just turned to the a/c. There should be three learning opportunities, 1) how to draw consensus in the team by asking ‘how do we make the decision of adjusting the air conditioning; 2) the impact on the person who leaves the table by asking ‘is there any impact on the person who leaves the table?’; 3) the impact on the rest of the team by asking ‘is there any impact on the rest of the team?’

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    DrBea

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    I’d bring the situation to awareness and let the team decide the path forward. I would not draw attention to the individual as it really doesn’t matter who did it.

    My questions:
    I’ve noticed the climate control for the room has been modified. Did anyone else notice that?
    What’s the impact on the team when an individual modifies the environment without checking with the rest of the team?
    What should our norm for making team decision be?

    Happy Coaching
    Bea

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    Michael Anderson

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    Since this is presented as a problem I don’t suppose saying, “thank you” is what you are looking for. I really like the answers above. I do see this as an opportunity to reinforce the goals of action learning. I want to begin my intervention with the question, “what are the three goals of Action Learning”? Answer: leadership development, problem-solving, team building. Following that, I want to ask, “Did anyone else observe that the thermostat was adjusted without consulting the team” and “What is the effect when people on a team act independently, even with the best of intentions”? Following that, I think it is time to turn it over to them and ask, “Who has the next question”?

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