d

Scenario: Agreement(2024)

The team has agreed they are at consensus as to the true nature of the problem. When you ask who has the next question they continue to question the nature of the problem versus moving towards solutions.

Scenario: Overly Focused (2024)

The team has generated a number of alternative perceptions, ideas, opinions, facts, etc. as to the true nature of the problem. Then the team starts focusing in on one (e.g., debating the merits or validity of the specific component) and omits other items from explicit consideration.

Scenario: Side conversations(2024)

As you are opening the session and reinforcing the ground rules, two participants start chatting with each other (they’ve been in many session and already know the rules).

Scenario: Eye lock(2024)

The problem presenter locks eyes with you when presenting the problem and appears to be just talking to you.

Scenario: Problem Shift(2024)

The team is shifting in their understanding of the true nature of the problem. For instance the original problem is presented as “How should we restructure the organization for efficiency? and they are shifting to The communication between team members has eroded to the point that we work against each other instead of helping each other.

Scenario: Long Problem Statement(2024)

You ask the problem presenter to briefly state the problem but the person continues on for an inordinate period of time not only stating the problem but also describing contextual details related to the problem.

Scenario: Windows(2024)

The team is working on a porch with windows around three sides. As the session starts two participants stand up at the same time. One walks to one side of the room and closes a window, the other walks to the other and opens a window.