Scenario: Finally(2024)
Tags: Action Learning, ActionLearning Coach, Team Coach, WIAL, WIAL Action Learning, WIAL Talk
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Tags: Action Learning, ActionLearning Coach, Team Coach, WIAL, WIAL Action Learning, WIAL Talk
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Katarzyna Toczek
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As the action learning coach, my role is to help the team have a productive dialogue and uncover the root causes, not to take sides.
Following my intuition that this could be an important plot in the team’s work, I think I would bring this situation to light, using a SID intervention, like this:
Asking the team: (S) How do we go about identifying the root of the problem?
After getting an answer, I would continue with the person that answered: (I) Why is it important that we accurately recognize the core of the problem?
After getting answers, I would shift again to the whole team with a question: (D) How do we take care of this in the team? And then follow the further work, depending on the answers.
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Srisakul Thunwuthikul
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As an action learning coach, I think I will not judge or be bias about the questions. I will have the team learn from their own action and have their own concensus. However, I will intervene if I find that the real problem is not there and won’t be there soon. I will ask the team to reflect and guide them to think about what the PP can do and may ask them to analyze if the questions go toward growth mindset.
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Shikha Dalal-Angeline
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As a coach, the idea is that you are aware of your bias in the situation – this can be particularly challenging if you are a coach working amongst team member colleagues, for example. I would respond to this situation by stating during the check-in: “What are we observing about what the core root issue is?” and “are we all in agreement / does anyone have an alternate viewpoint?” This would allow psychological safety for participants to speak up about their thoughts regarding the core problem.
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Jeanette Penninga
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As an action learning coach it is not my job to concern myself with the content. Yet, I would intervene in the process because I would identify this as an learning opportunity. There are two different perspectives on the same subject. I would point that out to the group and invite them to explore the different perspectives through open (follow-up) questions.
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yuhuey kao
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My approach is to bring up what I see and ask for the team’s help in exploring it.
First, I would immediately validate the team member who asked the key question and shift the focus to the PP: “When you heard that question, what were your inner feelings or reactions?” This allows the PP’s reaction to validate the question and gives me a clue for my next steps.
Next, I would gently ask for the team’s help: “I see that you all have strong feelings about this. Can you help me understand why you are so certain that this is not the core issue?” This allows the team to reflect without feeling attacked.
Then, I would try to introduce a new perspective and guide the team to explore it.
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Eduardo FL
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My role as an Action Learning coach is not to take sides or decide on behalf of the team. Still, at times you can see a “light bulb” question that opens up a much more powerful, promising angle to a situation.
The team can miss the “light bulb” for a number of reasons – they are eager to get to an agreement or to start discussing the solution; groupthinking might have taken a hold of the team; maybe they are just tired; or the question may trigger an emotional response because it challenges a belief, narrative or commitment.
My intervention would invite them to take a second look at the question while avoiding taking away their agency. Questions like:
“I notice you moved away from this question pretty quickly. What is your gut reaction to the question, is there anything uncomfortable about it?”
“This was a provocative question, did we take the time to fully appreciate it?”
“It seems that this question offers a different explanation for the issue – how can we test it against our previous understanding?”
“The team seems confident that the problem is not here – could that be a blind spot, how can we check that and what is the risk if we decide to not do so?”
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