WIAL Malaysia completed our first CALC Certification for 2020 on 22 February. On 18 March 2020, less than a month after our event, Malaysia was placed under a Coronavirus lockdown directive. All public gatherings were ordered stopped and almost all the country’s economic activities came to a standstill. This situation was unprecedented and it was a great shock to many. In February 2020 I recalled clearly that we had proposed a three months coaching consultancy work, with an option of extension for another two months for the sales team of a small and medium size (SME) financial services entity. We had little experience on virtual training deliveries as almost all our clients expected us to be physically present during trainings.
