Scenario: Pre-existing Condition(2025)

Written by DrBea on . Posted in WIAL Talk

As an action learning coach, how would you handle the following situation: Two team members were arguing in the hall before the session started. As soon as one says something, the other rolls their eyes and mumbles something under their breath.

Tags: Action Learning, ActionLearning Coach, Team Coach, WIAL, WIAL Action Learning, WIAL Talk

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Comments (4)

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    HOANG VIET

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    I would intervene with questions like:
    – “How is our current team dynamic impacting our ability to collaborate effectively?”
    – “What can we do to ensure a respectful and productive discussion?”

    If the behavior persists, I might ask privately if they need support in resolving their conflict, reinforcing that Action Learning thrives in a respectful and open environment.

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    Hanh Dam

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    Before starting the session, I will check in with the team on the emotion “How do you feel right now before we start the session – one or two words and why?. This will help them to express their feelings in a group context (controllable) and reduce the pressure. Then next question, “Anything we need to leave it out of the door to make this session the best for us?”. This will prepare themselves for the session.

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    Pei chun Lin

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    As an Action Learning (AL) coach, I ensure psychological safety and encourage mutual support, respect, and listening. If I sense conflict before the session, I’ll check with the individuals:
    “I overheard some tension. How are you both feeling? Are we ready to proceed?”
    If they agree, I remind them of expected behaviors. During the session, if conflicts arise, I’ll prompt reflection:
    “How can we describe our discussion so far?”,“What went well? What can be improved?”
    “How can we handle disagreements under AL guidelines?”
    This helps the team recognize dynamics and improve their interactions.

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    Dale Forkner

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    I would interrupt the argument in a non-confrontational manner and ask what the problem is. I would find out if the argument is in any way connected to our session. If so, I would then remind them that this is a professional environment, and all opinions are to be respected. If not connected, I would instruct them to set aside this dispute and focus on the matter at hand.

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