Scenario: Open Answer

As an Action Learning Coach how would you handle the following situation:

You ask the team – “how are we doing on a scale of 1 – 10”, and get a response “I think we could be blah blah blah …”

Tags: Action Learning Coach, WIAL Action Learning, WIAL Talk

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Comments (11)

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    Kirsty Foster

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    As coach I would warmly intervene and redirect the participant to respond only to the question being asked, and repeat the question. Depending on my reading of the individual concerned I might also ask then to park that thought for the moment.

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    Nicole Ou

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    I will say ” Thank you for your enthusiastic response. Your ideas are valuable. In order to have a compared information with our previsous or later evaluation on team performance, let’s give a score first. Then we share our ideas later. “

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    Don Chan

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    I would intervene to avoid the open answer affecting the team and ask again the rating. At the same time, I will let that participant know I will follow up on what we can do better in the later stage.

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  • Dr Bea

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    I would cut the person off and repeat — My question was on a scale of 1 – 10 how are we doing as a team.

    Happy Coaching
    Bea

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    Alex Wong

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    I would stop the person and repeat my question. If the person insists, I will mention that person will have an opportunity to voice out later, but for now, I want just a quick answer from everyone.

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    qiuyue Wu

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    I would lean in and kindly ask the person to answer my question by rating in scale, in order to have a comparison with others of the team. After all rating is over, I would give the opportunity to discuss what to do.

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    Ewa Obałka

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    I would not wait unil the end of the talk but simply repeat the question: How we are doing as a team on a scale 1-10.

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    Francine van der Jagt

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    Like the coaches above I would repeat my question and ask firmly “Can each of you just give a number from 1-10, with no explanation?” If the team members then not getting it, I would ask it again and explain that after they answer we will have time to share what is going well and what could be done better.

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    Wu Yanmei

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    I would politely intervene and ask “would you like to just give me the number 1-10 without any explaination?”

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    Gabor Holch

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    When it happens the first time, I’d wait until a pause and repeat the question. If it happens for the ump-th time, I would ask the team member if the request to give a rate is clear. Ultimately, the coach can even ask the team to comment on the situation — I’m sure they’ll have something to say.

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    Henk Jan Quarre

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    As an Action Learning coach I will interrupt the person in question in a correct way. I will explain that it is better for the Action Learning process if everyone mentions short a scale between 1 – 10. In the next round we can briefly make recommendations to improve the quality.

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