In Action Learning sessions we always try to get our teams to identify the real problem. Recently, I was asked “How do we know when we are there?” I’ve had a lot of time to think about this recently as I am dealing with the consequences of not looking for the deeper problem. About eight years ago I realized I was losing the hearing in my left ear. I started seeing an ENT (Ear Nose Throat) specialist. After several appointments, he concluded I must have had a virus that killed the cilia and I would just need to get used to it. Read More

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