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PHILIPS’ JOURNEY TO DECENTRALIZED DECISION MAKING

Executive Summary Philips, a global leader in healthcare technology, faced critical challenges in embedding a new operating model designed to decentralize decision-making and accountability across its diverse business units. As the Patient Safety and Quality (PSQ) team integrated these changes, they encountered complex adaptive challenges related to collaboration, leadership alignment, and role clarity, compounded by the high stakes of ensuring patient safety and regulatory compliance. Read More

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