Scenario: Action Refusal

As an action learning coach, how would you handle the following situation: A participant is asked to take an action and declines because they know they do not have time to complete it.

Tags: Action Leaning, Action Learning Coach, WIAL, WIAL Action Learning, WIAL Talk

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Comments (6)

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    Joanna Lee

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    What outcomes could you expect if you implemented the suggsted action? What impact would it have on the team if no action is taken?

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    Ricardo Grzybowski

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    Considering the principle that there are only two rules on “WIAL Action Learning”, I’d go back to the group that, probably, requested the action, and I’d say the following: “I observed the fact and I’d like to understand how the group wants to deal with it. Having it said, I will follow the group’s recommendation and restart the session.

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    Eva Hirsch Pontes

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    Initially I would not interfere, and trust the Group would be able to follow up with questions to the person who just refused to take an action. They might come up with questions like: “how can we help you?” or “what part of the action you are ready to commit to?”, or other questions that might help the participant move to action. I would observe the dynamics, really trusting the Group wisdom. Eventually, if there were to be an impasse, my intervention would be to empower the Group to make a decision on how to proceed.

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    Jiang Jie

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    I will be more curious as to why they will refuse to act. I will ask questions about their situation and reasons, and confirm whether everyone agree it. Then will ask questions from different perspectives, for example, what does the PP think of this decision? Finally, make sure that everyone has consistent decisions and the next plans.

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    Erna van Ophem

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    As a coach I watch and hear how the group is responding on the refusal. Are they asking questions to search for reasons of the refusal and are they exploring other possibilities? Then the group is taking leadership. If not, I interfere to empower the group to explore. Maybe the session has t orestart; then I ask the group how much time they want need/want te spend and bring into rebrembrance the powerstatements we’ve made before we started.

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    Devaki Seijmonsbergen

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    As an Action Learning Coach I would first give the group the time to respond to this decision. If the group is able to help participant I would let it be. If they aren’t able I would ask the group “Do we know why it is not possible within this time?” or “Is the Action that needs to take place a realistic action within the available time?” Maybe the Action can be adapt or the timelaps can be changed or the view of the participant.

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