Scenario: Clear Actions

As an action learning coach, how would you handle the following situation: The team starts to identify actions before the end of the session.

Tags: Action Learning, ActionLearning Coach, Team Coach, WIAL, WIAL Action Learning, WIAL Talk

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Comments (13)

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    Savin Oeun

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    Ask team, do we have agreement to the problem statement yet (yes, no, quit close)?

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    SUNISA PHUMPAKA

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    I will intervene them by asking ‘ Do we have agreement on the problem ? Yes or No ?
    Let’s write it down ” What is the real problem is ? and ask each participant to read what they have written. Avoid problem presenter to read first/last . when the written problem is not the same , I will ask again ” Do we have agreement on the problem ?” They say no. let’s start to ask question to find what is the real problem before go to solution. “Who has next question?”

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    Mariusz Dłużak

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    I would intervene:
    – “I would like to keep the group and check where we are in the problem-solving cycle: analysis, reformulation, goal definition, solution generation, selection or implementation and evaluation?”
    – “How does talking about it allow you to go through all the stages of the problem solving cycle? Is it worth talking about it at the moment of the session?”
    Or:
    – “Do we have agreement on the problem?”
    If they say they don’t:
    – “Let’s start asking questions to find the real heart of the problem before we move on to generating solutions. Who has the next question?”

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    Tomasz Pachoł

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    I wander what is the problem. If the session goes in such a way that they are ready to finish it before the given time and they have final concussions, we could name it a success. There is a process, there are actions taken by the group, the group understands what is their problem, has some insight about mutual cooperation. Good job.

    We could also check, how close are they to agreement, what is their problem.

    Another option is starting a discussion about what helped them to decide about the actions that the group is to take.

    * What helped in this situation?
    * What activities helped?
    * How would they know that everybody agreed with everybody, what is their problem?

    If its the next session we could ask: What changed in their job that allowed them to define actions so quickly. What changed in themselves? What competence have they developed that allows for such efficiency. What changed in other members of the team. What enhances quick solution finding?

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    Angela May

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    Ask the team if we have an agreement on the problem? Yes, No, or Close? Then have each individual write a brief statement of what they believe the problem is. Have each of them share exactly what is on their paper, and have the problem presenter go last. Then again ask if they are in agreement of the problem: Yes, No, or Close. If they are in agreement or close, ask the group how they would like to continue: start with solutions, ask more questions for solutions, etc. If they are not close or in agreement. Then we would continue asking questions to dive in deeper for the actual problem.

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    alicia wellington

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    As the action learning coach, my intervention will depend on where we are in the process. If solutions are coming from team members prior to the determination of consensus on the problem, then I will intervene gently reminding team members that there will be an opportunity at the end of the process for the team to generate solutions, however, at this time we should focus our attention on determining the problem. I will then seek to determine whether the team has consensus on the problem by polling team members individually by having them write and read their understanding of the problem aloud. If yes or close then we will proceed to another round of questioning before generating solutions. If no, then I will solicit their input on “what will help us get consensus?”
    It may also be necessary to do a team check-in to see if everyone is ok with this behavior since it may be the case where a few team members have opted to identify solutions ahead of time. In this case, I will make the observation that I have noticed that some team members are proposing actions, and then ask the following questions:
    • How do you feel we are working as a team thus far?
    • What are we doing well? Anything else
    • What could we do better? Anything else
    • Why is it important that we trust the process and wait until the end of the session to identify actions?
    • How can we make that happen as a team

    Since the ground rule is that statements can only be made in response to questions, it may also be necessary to ask the individual making the proposal what question are they responding to.

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    Karan Kathuria

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    How I would handle the situation depends on when is it happening- early in the session or towards the end.
    If it happens early in the session, I would ask the group if we have agreement on the problem statement. If it happens towards the end, I would remind the group that I would give them time to reflect and come up with the action points at the end of the session.

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    Mario Paiva

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    What stage of the process are we in now? What could be the consequence of the group proposing new actions at the end, after Sponsor has done theirs?

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    Jouw Wijnsma

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    If the group has reached consensus on the problem I would not intervene. If they have not yet reached consensus I would ask ‘it sounds like we are moving to the solution, but do we have agreement on the solution?’ then follow with ‘why is it important to agree on a problem before identifying a solution?’ If necessary continue with ‘what would help us get to consensus?’

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    MARISTELA GORAYB

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    As the action learning coach, if the team starts identifying actions before the end of the session, I would assess what stage the session is at. If you are in the phase of exploring the understanding or reformulating the problem to obtain consensus, I would make an initial intervention like this:
    Group, what stage are we in? How could we focus on understanding the problem?
    or yet:
    How much are our issues focused on understanding the problem?

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    Huu Loc Vo

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    I will intervene.

    “Hello team, I heard that our group is talking about actions, is that right?” then, “Has our group agreed on the problem? Yes or no?”

    If the team says yes, I will continue: “I would like to remind everyone that we still have time for this session, what do our team decide to do next to make sure that we have thoughtful actions?”

    If the team say no, I will continue: ” What would happen if our team talk about actions without agreement about the problems?” and then “What do our team decide to do next ?”

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    Luke Tanner

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    If they have agreed on the problem and are working toward solutions that’s great. It means they didn’t need the entire session to address their problem.

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    Andrea Nery

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    I would make an intervention to remember that we are in the solution problem phase that we have XXX min. before I ask the problem sponsor for the action that he/she will take. And I would add:
    “How could we explore the problem from different perspectives?”
    “Why is it important?”
    “ Which is the impact that this will have in the team?”
    “How can we make it happen?”

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