Scenario: Forgotten norms

As an action learning coach, how would you handle the following situation: The team does not recall what norms they have set.

Tags: Action Learning, ActionLearning Coach, Team Coach, WIAL, WIAL Action Learning, WIAL Talk

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Comments (6)

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    Anurag Sharma

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    If the team had set some norms which they are now unable to recall, I would remind the team that Action Learning process by itself has only 2 Ground Rules, and I will then ask them the following questions –

    1. What prevents us from progressing with the Action Learning session even if we’re unable to recall the additional norms we had set?
    2. What can the team do wrt setting new norms as the need arises, or implementing any of the old ones we recollect as the session progresses?
    3. What can the we do henceforth to ensure that things which are meaningful and important do not get lost or forgotten?

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    Aparna Jindal

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    I will intervene n ask what are the two ground rules essential for the action learning process. If a team member responds then I ask what norms we set for the team to function. Does anyone remember. Does the team want the coach to remind you the norms. Keeping in mind this situationWhat action team wants to take so that important matters are not forgotten

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    Angel Song

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    I would ask the team what just happened. Did everyone behave consistently with the rules we set at the beginning? Why is it inconsistent? What is the impact on the team if everyone doesn’t follow the rules? Finally, let’s all talk about what we’re going to do next (e.g., whether we’re going to stick with the previous rules, or whether we need to change them, vote on it, and talk about how we’re going to make sure we follow the current rules and what the monitoring mechanism is)

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    Puja Vijay

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    A possible intervention could be to ask the following questions: 1. Whats the impact of not recalling a the set of norms that were initially set? 2. Does the team feel that its important to have the norms set again? 3. IF yes, what would the norms going forward. For a team thats working well it might be that people have an unsaid understanding of the norms but its always beneficial to call these out for a more shared understanding.

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    Nguyễn Thanh Triều

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    As a learning coach, when the team doesn’t recall the standards they’ve set, I’ll intervene and need to ask to remind them: “hello team, what standards did you set?” “How do those standards affect the end result?” “In case you forgot, how does that affect our results?”

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    Prudence James-Townsend

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    I would ask the team “what is the impact of forgetting the norms on the team’s level of effectiveness?” Then follow with a close ended questions “does the team see value in producing a new set of norms?” If yes, then “How will these norms be recorded and stored to ensure future security?” …then we proceed as guided by the team.

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