Scenario: My View

As an action learning coach, how would you handle the following situation: Hearing the initial statement of the problem you are clear what the real problem is. The team heads down a different path with it.

Tags: Action Learning, ActionLearning Coach, Team Coach, WIAL, WIAL Action Learning, WIAL Talk

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Comments (16)

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    Mikal Giancola

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    Given the typically non-technical nature of most action learning problems, I don’t think I would come to the conclusion to what the real problem is… However, I would really follow the script and let the team come to what the real problem is through iterative learning.

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    Neraida Polanco Lourens

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    As an ALC my role is to support the team in applying the AL method to discover the real problem and based on that to come up with possible solutions. The purpose of the session is, for the team members to explore the problem with curiosity and an open mind. As an ALC, I’m not a team member and I should withhold myself of having an opinion regarding the content. My focus should be on the process and on how the team members are learning and growing, and how this can lead to an improvement in the team-performance.

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    Marina Nizar

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    I’ve begun to appreciate Action Learning as a process and to trust the process. In such situations, should not be presumptuous and allow that other learnings could still occur for others in the unravelling of the real problem.

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    Cora Hageman

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    The most important thing is to give the team the right exploration of the problem through the script. As an intervention you can also state whether the problem has been discussed from all sides.

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    José van Heusden

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    With action learning, it is important as a coach to check whether the problem is being looked at from all sides. So as a coach, I would indicate that I see a learning opportunity for the team if I saw that the problem has not yet been highlighted from all sides.

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    Natalia Gennero

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    I would follow the script, trusting on the process and the team. As an ALC, is not my role to define the problem. At the same time, I think nobody is the owner of the truth, so I guess I can always be surprised by the new information that can come from the interaction of the group.

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    Nicholas Kemboi

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    I would intervene as a coach and remind the team of the problem presented. i would do it through appreciative inquiry, and seek clarity by rephrasing the question, for example person A, in your question to the problem presenter do you mean …(something related to the problem) to re route the thoughts of the team to the problem without meddling and sharing my opinions.

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    SHAN ZHOU

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    I would keep on listening to the participants and observing their behavior. At the proper timing, I would invite the team to make review and reflection in terms of the team effectiveness, in order to create the space for the members to find the real problem by themselves.

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    Tomasz Stangret

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    I don’t interfere. As AL coach I am not involved in solving the problem.

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    Ana Goncalves

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    In Action Learning, a coach is like a guide on a journey. They don’t steer the topic, but they make sure the journey stays on track.

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    Minh Khuong

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    As a action learning coach, my role is not to give judgement/assumption/conclusion on what the real problem is.
    So i will trust team, trust process & run that process to enable the team to learn & propose action by themselves

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    An Nguyễn

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    -I don’t interfere. The ALC’s job is not to identify the problem and lead the group according to its subjective opinion. I trust the process and the team.

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    Leo Vo Thai Lam

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    As an Action Learning coach, it’s very clear that I have to help team members balance between actions and learning. If they follow the wrong way, it’s ok. Because they will learn lot of lessons from that. Trust process and trust the team.

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    Quang Truc Le

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    In an AL session, the responsibility of an AL Coach is to ensure that both problem-solving and learning occur simultaneously. The process of accurately identifying the problem, gaining team consensus on the issue, and collaboratively designing solutions is also a learning process for all team members.

    An essential point to note is that what the AL Coach is thinking in her/his head (in the given situation) might not necessarily be accurate since the Coach may have blind spots

    Therefore, as an AL Coach, it is crucial to understand the following basic requirements: (i) Trust in the AL process, (ii) Trust in the team, (iii) Maintain a neutral approach when intervening in situations.

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      Dr Debra Clary

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      The role of the Action Learning coach is to ensure the process is followed and to trust the process. In such situations, would let the team work through the problem. AL has two parts, solving a problem and learning.

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    Elena Ernst

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    : Have confidence in the process, be patient and it will work its way out.

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