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As an Action Learning Coach how would you handle the following situation:

When members of the team read their problem statement, what they read is clearly a solution. For instance – “Joe needs to hire me to do a team building activity with his team”.

 

As an Action Learning Coach how would you handle the following situation:

You are coaching a leadership development program with a group of senior engineers…One of them is a Six Sigma Black Belt with years of experience in problem solving methods.  During the middle of your second meeting to frame the problem, the Black Belt notes that it is taking way too long to come to agreement on the problem.  Some of the Type A members of the group nod their heads in agreement.  What do you do?

As an Action Learning Coach how would you handle the following situation: The team is attempting to analyze the problem situation in a search to identify the one key variable that they can influence or change to create movement in the direction of their established goal or end result. They are debating the relevance of only a few factors and seem to be ignoring the probability that the problem situation was caused or is perpetuated by multiple factors.

As an Action Learning Coach how would you handle the following situation:

One team member begins to make fun of one point the group is discussing. Initially, this is creative and brings happiness to the group. Then this joking is repeated sequentially among team members … a competition emerges to come up with the most creative joke. The group looses concentration and focus on the problem they are suppose to be working on …. They are primarily focused on clowning with each other!

When working with a client on a business problem through action learning, I ask the sponsor or problem owner to answer a number of questions, in writing, before the first session starts. I have created a one page form with the following questions: Describe the problem … describing context, history and some basic data, key people and departments involved. Why is solving this important ? What has been tried in the past, and was this partly successful or not successful at all ? What do you expect of the team, in terms of recommendations only, or recommendations and actual implementation ? What would be your definition of ‘success’ of the team addressing this challenge ? What is your experience with asking the sponsor to describe his/her problem ahead of the first meeting ? Do you use any other questions ?
During the Single Problem Action Learning session, the coach reminds all team members a few times that they have to think about the actions they will commit to at the end of the session, in preparation for the follow up session. When the coach asks for the actions at the end of the session, several people have listed the same or nearly identical action. How would you react as coach ?

What do you do as a coach when a team member asks a question which is obviously in no way related to the problem presented?  I.e. the team is working on an organisational culture problem and the next question is “Does anyone in the group have a preference for where we have lunch?”

The team in a single problem action learning set asks questions to the sponsor (the boss), and in addition to just answering the question, the sponsor talks about the context, history, options, ideas for solutions … and this even when the question asked was a closed one … Even if the team members become aware of this, they struggle – in particular in a high power distance (respect for authority) – to do anything about it. How would you as a coach intervene ?

As an Action Learning Coach how would you handle the following situation:

The problem presented is outside the control or influence of the problem presenter and the team. For instance: A consultants presents about an organization he does not consult for – Organization A has a culture of fear.

As an Action Learning Coach how would you handle the following situation:

The team is shifting in their understanding of the true nature of the problem. For instance the original problem is presented as “How should we restructure the organization for efficiency?” and they are shifting to “The communication between team members has eroded to the point that we work against each other instead of helping each other.”