Scenario: Solution Statements

As an Action Learning Coach how would you handle the following situation: When members of the team read their problem statement, what they read is clearly a solution. For instance – “Joe needs to hire me to do a team building activity with his team”.  

Tags: Action Leaning, Action Learning, Action Learning Coach, WIAL, WIAL Action Learning, WIAL Talk

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Comments (10)

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    Ben Sparkman

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    I would thank the problem-presenter and then ask him/her to restate their issue as a problem rather than a solution. If the problem presenter is still confused, I would suggest he/she begin their problem with the phrase: “I don’t know how……” Once the problem is accurately stated as a problem, I would ask who has the first question.

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    Barbara Sanchez

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    I would intervene by throwing a question to the team as to what they think about the problem presented. After generating responses from the team members, I will ask the problem presenter how he fe

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    Barbara Sanchez

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    I would intervene by throwing a question to the team as to what they think about the problem presented. After generating responses from the team members, I will ask the problem presenter what he thinks about the responses and how these can help him re-state his problem. And then will ask him to re-state his problem.

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    Chen-Yu Wang

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    As an Action Learning Coach, I would ask the team directly:
    Who want to ask the first question?
    I would not intervene until the team ask “is this a problem statement?” .

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    Michal Weyna

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    I would not intervene directly. Instead, I would proceed with the script and ask if there is agreement on the problem and let the team decide on Yes/No/Close. “What would get us to a consensus?” question is another opportunity for the team to point out to the said team member that his problem statement is actually a solution.

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  • Dr Bea

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    i would ask the person if what they have written is a problem or a solution ? (Most times they recognize it as a solution) Followed by – What problem would that dolve?

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    Thitiwan Sinthunok

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    I would do follow the script , And I would ask the team “who want to ask the first question?” (Let’s team decision in session after they ask questions in the session.)

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    Kanokwan Srisunthorn

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    Some confusing may be happened. I will intervene and ask “What is your problem statement?, please explain again in brief. (4-5 sentenses). After that the team will start to ask questions.

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    bo xie

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    As an Action Learning Coach, I would intervene in the situation and then ask him/her to restate their issue as a problem rather than a solution. And then give examples of how to ask good questions .

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    Jose Miguel Zaballero

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    My intervention as a coach will depend on how much experience the team has with the AL process. If they have been through multiple sessions already, then I will directly intervene by asking: “Can you turn that into a problem statement?” or “What problem is your statement trying to solve?”

    If the team is new to the process, then I would wait until everyone shares and then move into a quick intervention by asking “Based on what you’ve heard, were the statements solution oriented or problem oriented?”

    then I will follow it up by asking: “At this point, should our team be more focused on generating solutions or understanding the problem?” (I would trust that they will answer that it’s more important for the team to understand the problem)

    Then I will move on by saying: “Who has the next question?”

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