Scenario: Individual Issue
As an action learning coach, how would you handle the following situation:
A member of the team doesn’t understand the process and decides “EVERYONE” doesn’t understand.
Tags: Action Learning Coach, WIAL Action Learning
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Hemant
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As an Action Learning Coach I will ask the group if there is anyone who could intervene to explain the process. Assuming that one of the group would be in a position to explain the process to the person who did not understand this will not only show that at least one person did understand and is capable of explaining and the outcome would hopefully be that the person finally did understand.
The other possibility is that nobody actually understood the process, which means that nobody is in a position to explain the process which then proves the complaint of not knowing the rules as correct.. In this case the coach, myself, needs to intervene and re-explain the process to all.
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AlvinSim
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I will check with individuals by asking “Do you understand the process?” to find out exactly who do not understand the process. This is followed by “What is the impact to the team if the minority does not understand the process before we proceed?”. If necessary, I may have to explain the AL process.
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JaxJM
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I might ask the group “I want to hear from each of you in 25 words or less what you understand the process to be.” After listening to all the responses, I might then ask “do we have consensus on what the process is?” unless there is a great deal of variance, or the consensus is different than what the process should be, in which case I should intervene and re-explain the Action Learning ground rules.
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colinyeow
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I would ask the team “What is the impact on the session if some of us do not understand the AL process?”, followed by “As a team, what should we do in such a situation?”
I would only explain the process again if the team suggests that as a way forward. The purpose of asking the above questions is to help them solve the problems without my intervention. If not, they might become reliant on me to clarify doubts, even if it is about the process / ground rules.
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Michele
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I will ask the menbers of the group to give their point of vieuw about the action learning process. Their answers will be start of a ALSession With the process as subject. Hoping to reach a consensus about the process. And if it not help, IWill start to explain the AL ground rules.
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fabienne
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I will ask each member to answer with yes/no to the question ‘ did you understand the process’. Then, if any yes, I would ask those to explain what they understand the process is. If any crucial points missing, I will add them. Then I will ask again each member to answer with yes/no if they understand the process. If all yes, then I will ask ‘ who has the first question’. If not, then I will ask what is not clear in the 2 ground rules.
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leocastillo
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I could ask each member of the group to rate from 1-10 how they understand the process, making sure the challenger is not the first or the last. From there I can ask the group how they want to handle the different levels of clarity. My hope is the group takes this an opportunity to educate each other in the process, and I can find a way to coach them to clarity. We can do a rating again at the end to verify.
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Ada
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I would do an intervention and ask the team what they have observed about the performance of the team in line with the process. This should surface the individual issue. I will then ask the team what we could do better? Once an agreement has been arrived, I will ask the team to proceed. However, there are instances wherein an individual can really be persistent. If the individual insists that everyone does not understand the process, I will talk to the individual during break time and re-orient him about the AL process.
Also in the next session of the team, I will spend extra time on Introducing Action Learning.
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DrBea
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There’s actually 2 challenges hiding in this scenario.
First, I would start by asking for someone to remind us of the ground rules. Followed by – Do we all understand these ground rules?
Then I would ask the person who raised the “EVERYONE” issue – How else can we help you in understanding the process? Allowing the team members to clarify for this person.
I’d follow that with, I observed in presenting the lack of understanding the assumption was everyone was equally confused with the process. Did anyone else notice that?
What’s the impact on the team when struggles are raised in this way?
As a team, how would we like to see struggles raised?
Happy Coaching
Bea
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