Scenario: Consensus

As an Action Learning Coach how would you handle the following situation:

The team is having trouble reaching consensus on what the real problem is.

Tags: Action Learning Coach, WIAL Action Learning, WIAL Talk

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    Don Chan


    It can comes to the normal dialogue: the team to rate the scale of the team performance, have each participants to write down the problem and ask whether they reach the consensus. If these are not successful finally, I will intervene by asking the process questions below.

    Assume all participants are doing their best to clarify the problems. I would ask “what have the team done in order to understand more the presented problem?”, followed by “what should we do more/ less so that we can reach the consensus?”.

    If the situation is really worse, I will ask the problem presenter to break the problems into smaller parts, otherwise the team may feel too complex to carry forward.


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