Scenario: Oops

As an Action Learning Coach how would you handle the following situation:

At the start of the session you ask everyone “if they are ok with the rules” instead of “if they understand the rules” – someone says “no”.

Tags: Action Learning Coach, WIAL Action Learning, WIAL Talk

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Comments (15)

  • Avatar

    bkknox

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    As an AL coach, I might say, “I apologize. I meant to ask if each person understands the rules. Can we respond to that question first?” I would wait for each person to respond.
    “Thank you. Now I would like to ask, what rule is causing some discomfort?”

    Reply

  • Avatar

    Michael

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    As an A/L coach, I would ask, “What issue do you have with the rules?” in order to gain clarity and move forward.

    Reply

  • Avatar

    Freddi

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    I would start over and re-emphasize or restate the rules. “My mistake, let me start this again”. If I get a “no” to understanding the rules, I would ask “what is it that you do not understand?”

    Reply

  • Avatar

    Freddi

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    Michael, That is a nice way to keep the dialogue going. Instead of dancing around it and starting over, you could just put the issue right on the table…with this suggestion.

    Reply

    • Avatar

      Hans van Buijten

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      I would ask the person what it specifically is he/she is not ok with. I would shortly explain the why of that ground rule and ask if he/she has understood this. If the participant would still not be ok, I would ask him/her as many open-ended questions as possible to show the team the impact of open-ended questions.

      Reply

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    EnzoArmo

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    Pardon me. I would like to rephrase my question: “Are the required rules understood by each participant?”

    Reply

  • Avatar

    ksculver

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    I would say “thank you for your honesty; you have shown me how changing one word can have a huge impact on the potential outcome of this session. I would like to take the group back to the beginning”. I would then take the group through the purpose, the process and the two ground rules. For ground rule #1 I would ask “does everyone understand the ground rule” and for ground rule #2 “does everyone understand my role” and then move into identifying leadership skills.

    Reply

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    Kathleen

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    I would say, “I apologize. When I said are you ok with the ground rules, I meant did you understand them. Do you understand them?”

    Reply

  • Avatar

    lpwooten

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    I would rephrase the question to the group and emphasize that the focus is not agreeing upon the rules, but understanding the rules. Then, if there were issues with the understanding of the rules, I would explain the theories and pedagogy that supports the rules.

    Reply

  • Avatar

    BobvdWoerdt

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    I will say: “My apologize. I meant if each person understands the rules. So do everyone understand the rules?”. If everyone say “yes”, I will say: Ok, let’s start with the session.

    Reply

  • Avatar

    DrBea

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    I would simply say – I misspoke – my question is actually do you understand the ground rules?

    Happy Coaching
    Bea

    Reply

  • Avatar

    AgataRD

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    “which part is unclear so we can go over it again for the benefit of all group members/”

    Reply

  • Avatar

    Tiffany Maurycy

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    I laughed at the simplicity and ease in Bea’s response.

    Reply

  • Avatar

    Ismady Norsyam Ishak

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    It is important that the team clarify the rules. If there is a member who does not understand or seeking clarification, I will direct to him ” Pardon, Which of the rules you do not agree? Why?
    Ask the team “Why do we need to follow rules?”.

    Reply

  • Avatar

    Hans Ploeg

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    I would keep it simple and rephrase my question. The script is the script and to be successful I stay follow the script. So by rephrasing the question, ‘Do they understand the rules’, we are able to start. If they do not understand I would start again explaining.

    Reply

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