Scenario: Out there
As an Action Learning Coach how would you handle the following situation:
Several members are asking questions unrelated to the problem at hand.
Tags: Action Learning Coach, WIAL Action Learning, WIAL Talk
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Dax Cobarrubias
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As an Action Learning Coach I will call an intervention and I will ask a question to the team that will test my assumptions: “Team, I noticed that we are asking questions not related to the problem at hand, do you notice it as well?” If not all members say YES my next question will be: “Team, some members feel that we are asking questions unrelated to the problem at hand, what is the impact of this?” If all members say YES my next question is “what is the impact if we continue to ask unrelated questions?” My final question will be “How can we proceed so that we can address this concern?”
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Tiffany Maurycy
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As part of the Standard Check In i would ask the team “How focused are the questions we are asking on problem presented? Why is it important we focus our questions on the problem presented? How can we stay more focused on the problem?
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BelPacheco
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I will ask the team about the questions being asked.
I will ask them if these questions are related to getting Action Steps for the problem.
I will ask them what the impact would be if we continue asking unrelated questions.
I will ask them how they would like to move forward based on the impacts of unrelated questions.
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Lei
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As the AL Coach I will tell the team” Team, how are we doing with the quality of the questions being asked on a scale of 1 -10?” “What are you observing with the kind of questions being asked?” If someone says that their questions are unrelated to the problem, I will then ask “What will be the impact if we continue asking unrelated questions to the problem on the table?” ” How would the team like to proceed?” or ” What will the team agree on to move forward?”
Then during the Reflection for Learning, (assuming they agreed to build up on each others’ questions or any other agreement related to it, I will ask the team ” Earlier on we had an agreement that we will build up on each others’ questions/ focus questions on the problem. What are we learning about the importance of being focused?
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Seokjin LEE
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I would ask the team first “Team, how are we doing as a team so far on a scale of 1- 10?” If the team points out we are derailed from the problem presented, I would ask them “how can we focus on the problem and why is it so important for us to stay focused on the problem?” Finally, I would ask the team “What and how can we do to focus on the problem more?”
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Don Chan
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Intervention as follows:
1. What is the quality of question in solving the problems?
2. What will be the impact?
3. What can we do better to avoid asking the unrelated questions?
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DrBea
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I’d start with the standard 3 questions – How are we doing on a scale of 1 – 10? What are we doing well? what can we do better?
If no one brought it up – i’d follow with – How focused are our questions on the problem we are dealing with?
Why is it important that we stay focused on today’s challenge?
How can we hold each other accountable to staying focused on today’s challenge?
Happy Coach
Bea
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Bolen Pech
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I would first intervene with this general question, “Team, how do you rate the level of your asking quality relevant questions to help the problem presenter solve his or her problem?”, then they may say some number; next, I would follow with another question, “What would impact the team when the team could not ask relevant questions to the problem? “; after hearing some answers from them, I will add a question, “so what the team can do to better ask questions?”, and “Who has the next question?”
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Barbara Sanchez
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I will intervene by asking the team, “Team, how close are we in solving the problem?” After getting their responses, I will continue with , “Why are we not getting there? What is happening? What kind of questions are being asked? After responses, once again I will ask,what is the importance of asking questions that are focused on the problem presented? Then, I will ask them what do they need to do to improve the situation. Generate responses from the team and then allow them to proceed with their team discussion.
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Chen-Yu Wang
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As an Action Learning Coach, I would intervene and ask the team：
What was the problem we discussed earlier?
Why do you want to ask these questions?
What is the relationship between these questions and the problem discussed earlier?
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Sungyeon Cho
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I would check the team performance first at this point. and solve this kind of problem using SID intervention model.
I would intervene and ask the team “‘How would you rate we are doing as a group so far on a scale of 1 to 10? ” If the team notice that they are not focused on the problem presented, I would ask the team “How will the quality of solution be impacted if the team continue not to stay focus on the problem?” Also I would ask the team ” What are we doing better?” or “What can we do to focus on the problem more? “
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xin liangxin
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I would ask “Team, how are we doing with the quality of the questions being asked on a scale of 1 -10?” And then ask”What’s happenning and how we can change to do it better?”
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Shelly Gilmore
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I see two options, depending on where the team is in process:
1. use a standard intervention to find out what level of agreement there is on the problem and the question, “What would help us move towards consensus on the problem”
or
2. If they’ve already re-framed the problem and are simply off topic:
I’ve observed that several of our questions are unrelated to our problem. Anyone else notice that?
What’s the impact of asking questions unrelated to our problem?
How will we insure that our questions are focused on the problem we’re solving?
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Noppachat Anuson
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I would intervene and asked team members to write down one sentence each, about the real problem of PP and let each member read his sentence out loud. Since they asked unrelated questions, the results should be unrelated too. Then I would ask if we see the same problem, and ask PP to choose one and continue working on the one PP chosen.
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Noppachat Anuson
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I would intervene and asked team members “What was the quality of our questions?”, then “How much we use our chosen competency in our questions?”, and “How much we build question using the PP’s answers to others’ questions?”.
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Shirley Loh
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As a AL coach, I will ask the team “Team how are we doing on a scale of 1-10?”
If the team acknowledges that we have gone out of course, I would ask the team : how would they like to proceed and if we can move on to focus on the problem. I would also stress to the team that we need to stay focused on the problem.
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