Scenario: Problem Shift(2024)

Comments (3)

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  Djoke de Schiffart

  October 1, 2024 at 8:58 am | #

  First I have to know if there is consensus allready. When there isn’t consensus I would intervene with SID: (S)”I hear that the team is shifting in their understanding of the true nature of the problem.” (I) “Witch effect will this have on te process, is this oke, can I give a compliment because the group is working hard en asks good questions?” (D)”What can the group do to maintain this? Do you want to proceed?”

  When there is consensus I would intervene with;
  (S) “I notice that the team is shifting in their understandingof the true nature of the problem. Does the team notice this also?” (I)” Witch effect will this have on te process when you go on like this?” (D) “What does the team want?”

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  Katarzyna Toczek

  October 28, 2024 at 10:21 am | #

  I would want to confirm with the group whether they consciously decided to change direction. To do this, I would use a consensus check on the core of the problem from the first intervention.
  I would ask if they think we have agreement on the problem we are working on. I would also ask them to briefly write down what they think the real problem is that we can help with, and then read out their responses.
  After checking whether we have/do not have agreement, I would lead the group’s work according to the script.

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  Paul Monax

  November 10, 2024 at 10:28 am | #

  I believe this kind of scenario happens often. I have seen that the problem presented isn’t necessarily the problem fairly often. The initial problem as presented may or may not be the problem.
  In this case is seems like the problem was presented as a solution. A direction change to reorganize to gain efficiency.
  The questions the team asks then uncover the real underlying problem with efficiency is that the communication has eroded to the point where team members work against each other instead of helping.
  The solution should then not necessarily be a reorganization, but rather how to improve communication and culture to get people to work together better.

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