Scenario: Missing Action(2024)

As an action learning coach, how would you handle the following situation: A participant shows up for a session and has not completed the promised action.

Tags: Action Learning, ActionLearning Coach, Team Coach, WIAL, WIAL Action Learning, WIAL Talk

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Comments (10)

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    Joanna Grabowska

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    W sytuacji, gdy uczestnik pojawia się na sesji i nie wykonał obiecanego działania, jako trenerka uczenia się przez działanie postąpiłabym następująco:

    Zadanie pytania otwierającego dialog: “Co powstrzymało Cię przed wykonaniem obiecanego działania?”

    Zachęciłabym do samo refleksji: “Jakie działania możesz podjąć, aby lepiej zarządzać swoimi zobowiązaniami w przyszłości?”

    Wsparcie zespołu: “Jak możemy jako zespół pomóc sobie nawzajem w realizacji naszych zobowiązań?”

    Podkreśliłabym ważność uczenia się: “Czego możemy nauczyć się z tej sytuacji, aby lepiej wspierać nasze działania i zobowiązania?”

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    Linda Robles

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    I would ask the team how they feel this impacts the team when a person does not complete the action item. I would ask the team if they had any questions for the person on why they were not able to complete the action item and make a plan in case someone is unable to complete an action. I hope by building trust, this situation would make people feel comfortable in speaking up when they are not able to take action or run into a barrier.

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    Sean Quevedo

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    I would encourage the Team to continue their discussion and share any information that was gathered and share with the team to stay productive. In regard to the participant that did not get their information ready for the meeting, I would ask the team how they want to proceed with the time. The team may have other members that gathered similar information that could contribute and allow the meeting to stay productive. The team could also decide to help support the team member that may have an issue gathering the information that they were asked to deliver. This could create further collaboration opportunities and allow additional perspectives to be gained about the process.

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    Yuki Liu

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    First of fall, I would not let the participate explain why he or she didn’t complete the promised action, but ask the them what would be the impact for the total outcome because of that, so as to that participate deeply understands the consequences. Then I would ask the team how to react this time and how we would like to handle similar situations in the future. Finally, I’d invite the person who missed action to give explanation and acknowledgment to the new rule.

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    Saroj Pungthai

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    “Team, I can see your team member couldn’t get the job done.” “Team, how was the workshop and what will we prove to see the progress after all?” “If we cannot get the work done, what will affect the team?”

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    Anna Wójcik

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    I would ask what happened that made him not do the task, what impact does it have on today’s meeting and what can we do in this situation to avoid losing out on it? what does this teach us?

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    Janice Kelemete

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    This is your action learning session and is a follow on from your previous workshop where you all agreed actions. How as a team would you like to handle this situation? What are the impacts for the team if actions are not completed?

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    Woei Ming Andrew Teo

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    I would start by acknowledging the participant’s presence and the fact that the promised action has not been completed. It’s essential to address the issue directly but in a non-confrontational manner to maintain a positive and supportive learning environment. Ask : “ I noticed xxxx has not completed the committed action, how this will impact the quality of our proposed solution?” “ How do you feel about the progress of the project?”

    I would facilitate a reflective discussion to explore what could be done differently to ensure the completion of actions in future sessions. Encouraging self-reflection and group feedback can help the participant identify strategies for better time management, planning, or collaboration with team members. Ask : “ What might you do differently to achieve the actions you set off in last discussion” or ask : “ What have you tried before? What do you want to do next?”

    Finally, I would stress the significance of actions in driving the learning process forward. Actions are integral to applying insights gained from discussions and reflections. By highlighting the role of actions in achieving meaningful outcomes, I aim to drive accountability and better subsequent session’s outcome.

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    Ratchanee Teerawanitsan

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    As an action learning coach, if a participant shows up for a session without completing the promised action. I would handle it as below:
    – First, I would acknowledge the situation without blaming. For example, “I understand that the promised action was not completed.” And then I would invite the participant to reflect on what happened by asking an open-ended question. For example, “Can you share what may have prevented you from completing the action?” This would create space for the participant to explore any challenges they faced. Action Learning is about growth, so I would guide the participant to extract learning from the experience. “What can we learn from this situation, and how might we approach it differently moving forward?” And not only the participant but the group also could learn too. I would ask the group: “How does the team feel about the impact of not completing promised action?” This allows the group to reflect on how accountability affects the team’s progress and cohesion. Finally, I would help the participant recommit to taking action moving forward. For example, “What steps can you take to ensure the action is completed before the next session?” This reinforces accountability while encouraging forward momentum.

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    Jan-Joost Oostenbrink

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    As coach I would
    Firstly – acknowledge all are here to progress the work the team has set-out to do
    Secondly – make the observation that action x was not completed
    Thirdly – asking the person as to why the action was not completed (there might be valid reason)
    Fourth – asking both the individual and the group what the effect of not having completed the action is for the group work, process and sense of teamwork
    Finally – I would ask the group what they have learned from this situation and what action / agreement they will make for the future

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