Scenario: Negative Feedback(2025)

Written by DrBea on . Posted in WIAL Talk

As an action learning coach, how would you handle the following situation: When asking the team when they observed someone doing their leadership skill – one of the team member says “ they did it – to the point of being annoying and distracting and consequently we did not get done what we needed to.

Tags: Action Learning, ActionLearning Coach, Team Coach, WIAL, WIAL Action Learning, WIAL Talk

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Comments (2)

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    HOANG VIET

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    As an CALC, here’s how I would handle the situation:

    1. Stay Calm and Receive the Feedback
    2. Ask Questions to Clarify the Situation
    – “Can you share more about the specific behaviors you found distracting and suggest ways to improve?”
    – “In your view, how has this affected the team’s ability to achieve its goals?”
    3. Refocus on the Team’s Goals and Responsibilities
    – “We are here to support each other in developing leadership skills. How can we turn these observations into learning opportunities?”
    4. Facilitate Reflection
    – “What can we learn from this situation to improve collaboration within the group?”

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    Kamila Glogowska

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    The answer can be multi-faceted.
    1 I would ask for examples of those sentences from which the member has this opinion. As he collects them and justifies them I would ask the group how they perceive these examples. If the group is of the same opinion I would guide the situation like this:
    X, would you like to hear from the group what other questions/behaviours would be supportive of the group? x answers yes.
    Team, you have one minute to note down one piece of advice for X that would help you and at the same time develop the competency X was working on.
    I would continue discussing the Learning process and even highlight this situation as developmental.
    2 I would give a brief mention here of the fact that while we learn new skills, they are not always so natural to us, so this can sometimes be a reason for nervousness – our own or those around us.
    3 I would refer to the goal – that if the presenter recognises that it is achieved then we recognise that it is. Alternatively, I would remind them that we still have sessions contracted in the process.

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