Scenario: Negative Feedback(2025)
Tags: Action Learning, ActionLearning Coach, Team Coach, WIAL, WIAL Action Learning, WIAL Talk
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HOANG VIET
| #
As an CALC, here’s how I would handle the situation:
1. Stay Calm and Receive the Feedback
2. Ask Questions to Clarify the Situation
– “Can you share more about the specific behaviors you found distracting and suggest ways to improve?”
– “In your view, how has this affected the team’s ability to achieve its goals?”
3. Refocus on the Team’s Goals and Responsibilities
– “We are here to support each other in developing leadership skills. How can we turn these observations into learning opportunities?”
4. Facilitate Reflection
– “What can we learn from this situation to improve collaboration within the group?”
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Kamila Glogowska
| #
The answer can be multi-faceted.
1 I would ask for examples of those sentences from which the member has this opinion. As he collects them and justifies them I would ask the group how they perceive these examples. If the group is of the same opinion I would guide the situation like this:
X, would you like to hear from the group what other questions/behaviours would be supportive of the group? x answers yes.
Team, you have one minute to note down one piece of advice for X that would help you and at the same time develop the competency X was working on.
I would continue discussing the Learning process and even highlight this situation as developmental.
2 I would give a brief mention here of the fact that while we learn new skills, they are not always so natural to us, so this can sometimes be a reason for nervousness – our own or those around us.
3 I would refer to the goal – that if the presenter recognises that it is achieved then we recognise that it is. Alternatively, I would remind them that we still have sessions contracted in the process.
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Gordon
| #
I would ask the feedback provider for reference:
• “Could you be specific about the behaviors you’ve observed?”
• “Has the team noticed this perspective? What do others think?”
• “What impact did this have on team collaboration and learning?”
• “How can we demonstrate leadership while ensuring the team still efficiently accomplishes the task?”
• “In situations like this, how can the team support one another to improve outcomes?”
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