Scenario: Phone rings(2024)
Tags: Action Learning, ActionLearning Coach, Team Coach, WIAL, WIAL Action Learning, WIAL Talk
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Tags: Action Learning, ActionLearning Coach, Team Coach, WIAL, WIAL Action Learning, WIAL Talk
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John Chang
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I will step in once the current question or answer has been stated. I would pose a question to the team: “Has anyone observed any shifts within our team?”
Subsequently, I would inquire about their preferred approach to this particular event. Depending on their feedback, I would highlight the significance of a team member’s absence and the challenge of information disparity. For instance, I might ask: “What kind of problems would it cause for our upcoming decisions and action plans if he/she did not receive the information from our current questions/answers?”
Finally, I will have the team to decide on the best way to communicate with the returning member. And the decision should include how team members will handle the situation when the phone rings in the future.
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Manassawee Manavid
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I will step in and ask team with SID:
Situation: “Team, I noticed that during our session, John’s phone rang and he stepped out to answer it.”
Impact: “What is the impact of this?”
Decision: “Team, what are your decision?”
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Ratchanee Teerawanitsan
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I would intervene by asking them to be aware of the situation (SID): “Has anyone noticed that someone in the group is missing?” and then “What will happen to the team if we continue without this team member?” and next “What will we do next to maximize team effectiveness?”. I would let the Team make decision themselves. However, I would have them create a plan to prevent this from happening again.
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Eric Cruz
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I would intervene with an S-I-D, starting off with:
“Team, I noticed that a team member has left. Has anyone noticed that too?”
Followed by, “What do you is the impact if we continue without this team member?”
Then, close the intervention with “What is the decision of the group?”
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MICHAL MAKOWSKI
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During the next available opportunity, I would ask the group to reflect on the importance of maintaining focus during sessions and the impact distractions might have on the group’s progress.
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Jia Yiing Chung
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I will intervene once I see an opportunity and proceed to use SID and ask the team
1. “So team, has anyone noticed anything happened in the room?”
2. “What kind of impact would this bring to the team?”
3. “What would the team like to do?”
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Elodie Schwartz
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I would wait until the person comes back and intervene by saying: I observe that a participant has left the room during the session and ask what is the impact of this on the group?
And ask the group ow do they wish to handle this if it happens again ? And finally I will ask a participant to quickly summarize what happened during his absence before we start again.
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Ha Tran
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This is my answer for this scenario as below:
As an Action Learning Coach, I would like to use Alternate Sequence model in this scenario (What, So What, Now What).
I will signal to check in for intervention and say “Hello team, I have observed a team member has phone rings and leave the group to answer it. Has anyone else observed this? (What). This question help everyone to know about this.
Then I continue with the question: “What is the impact of this on the team? (So What)
Everyone is aware of the impact of this. I would ask questions to help the group improve: “What can we do to improve?” (Now What). After the group give solutions for this scenario, I will check out and invite the group ask question together.
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