Scenario: Shifting to Solution(2024)

As an action learning coach, how would you handle the following situation: The team has reach consensus on the problem and the goal but is having trouble transitioning to the solution phase.

Tags: Action Learning, ActionLearning Coach, Team Coach, WIAL, WIAL Action Learning, WIAL Talk

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Comments (6)

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    An Nguyễn

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    In this case, in my personal opinion, the problem statement is not good. The problem statement needs to be reviewed.

    I will ask the team again:
    On a scale of 10, how confident are you with the problem statement?

    Or I will apply SID to get the team’s opinion
    – Hello team: I see that we are having difficulty coming up with a solution, what happened?
    – How does this affect the team?
    – What can we do to improve?

    Reply

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      Ratchanee Teerawanitsan

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      In my opinion, as a coach, you can intervene by having the team ask questions using the selected leadership competencies to reach a solution.

      Reply

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    Ivy Sun

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    I would share my observation first by asking, “I noticed we have sunk in this topic for a period of time, but we didn’t get any conclusion or decision yet. I guess we may have some trouble now for our discussion, do you agree with me?”

    If the team also think so. I would ask, “What hinders us to get the solution effectively?”. based on the information shared by the team, I would make further intervention by asking SID question, specifically questions involved influence and decision.

    If the team think they are right on the way, I would ask, “What can we do in order to have a better team discussion and output?”

    Reply

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    chnlle

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    In this case, I would apply SID to intervene:
    – Team, I have observed that the team has arrived at an agreement with the problem statement. However, it appears that we are still in the conversation on what the problem is.
    – How is this affecting the team in coming up with action steps?
    – What is the team’s decision?

    Reply

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    Michal Weyna

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    I would intervene: with the problem and the goal having been defined and agreed, how could we best use the time left so that the PP /or we as the team had clarity about the next steps? What is the importance of … [depending on the answers…] e.g. having actionable solutions at the end of the session?

    Reply

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    Namith Swarnasinghe

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    In this scenario, I would take a structured approach to help participants recognise that they are stuck in a loop and not progressing toward a solution. I will guide the team in shifting their focus from identifying the problem to generating solutions.
    I would start by asking:
    “How are we doing as a team in terms of moving from identifying the problem to generating potential solutions?”
    This question encourages reflection and helps the group realise they haven’t moved toward solutions.
    Next, I would ask:
    “What do we need to do as a team to start exploring solutions?”
    This approach raises awareness while steering the conversation toward solutions, ensuring the team takes ownership of the process.

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