Scenario:My Time

As an action learning coach, how would you handle the following situation:

Well answering the question “What could be better?” the team slips back into problem solving even though you have not concluded the check in.

Tags: Action Leaning, Action Learning Coach, WIAL, WIAL Talk

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Comments (6)

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    Prasad Natarajan

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    Please listen carefully to my question. All I am asking now is What could be better? Please respond to that question alone.

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    Savath Kuch

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    As an action learning coach, I would ask the question, hello team, In what stage is the discussion? How you already can know that a question goes beyond the depth and significance of the problem.

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    Marsel Gareev

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    There are two options I would use: 1. “What is the second ground rule? Thank you! So I’m intervening with the question “What could we do better?” Who has an answer?” 2. “What question have I asked the team? Thank you! Who has an answer to that question?”

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    Heather-Jane Gray

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    I like Marsel’s response & I’d like to build on her first option:

    I always like to bring the group back to check their understanding of the Groundrules, which gives me more confidence in their ability to be self-managing as an Action Learning Team (ALT) in future. They are also so clear!

    I prefer (1): “Who can remind us of the 2nd Groundrule please? Thanks – I’m intervening with: What can we improve?” After they have responded, if there was not a better supplemental question to help generate double/triple loop learning, I’d ask “How do you perceive that this intervention at this time may help/hinder us from identifying underlying systemic causes & enablers? (How can we improve? What enables that? What’s an example of that? What’s the impact/benefit?)

    At the later debrief, if the Observers didn’t pick this up, I may even ask the ALT how they think I felt when I was ignored! 😉

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    Savin Oeun

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    Ask team, do have have an agreement to the problem statement yet – yes, no or quit clost, and let team write down the problem on the paper?

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    Hua(Grace) Pan

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    As coach, I have two ways to deal with it. A light way is to simply remind participants to focus on the question first, and be patient as the improvement area part will come. A heavier approach is to leverage the group for such realization. “Hey team, what questions are we answering now? “. “What was my question for discussion now?”.

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