Scenario: Action Refusal
Tags: Action Leaning, Action Learning Coach, WIAL, WIAL Action Learning, WIAL Talk
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Tags: Action Leaning, Action Learning Coach, WIAL, WIAL Action Learning, WIAL Talk
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Joanna Lee
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What outcomes could you expect if you implemented the suggsted action? What impact would it have on the team if no action is taken?
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Ricardo Grzybowski
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Considering the principle that there are only two rules on “WIAL Action Learning”, I’d go back to the group that, probably, requested the action, and I’d say the following: “I observed the fact and I’d like to understand how the group wants to deal with it. Having it said, I will follow the group’s recommendation and restart the session.
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Eva Hirsch Pontes
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Initially I would not interfere, and trust the Group would be able to follow up with questions to the person who just refused to take an action. They might come up with questions like: “how can we help you?” or “what part of the action you are ready to commit to?”, or other questions that might help the participant move to action. I would observe the dynamics, really trusting the Group wisdom. Eventually, if there were to be an impasse, my intervention would be to empower the Group to make a decision on how to proceed.
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Jiang Jie
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I will be more curious as to why they will refuse to act. I will ask questions about their situation and reasons, and confirm whether everyone agree it. Then will ask questions from different perspectives, for example, what does the PP think of this decision? Finally, make sure that everyone has consistent decisions and the next plans.
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Erna van Ophem
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As a coach I watch and hear how the group is responding on the refusal. Are they asking questions to search for reasons of the refusal and are they exploring other possibilities? Then the group is taking leadership. If not, I interfere to empower the group to explore. Maybe the session has t orestart; then I ask the group how much time they want need/want te spend and bring into rebrembrance the powerstatements we’ve made before we started.
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Devaki Seijmonsbergen
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As an Action Learning Coach I would first give the group the time to respond to this decision. If the group is able to help participant I would let it be. If they aren’t able I would ask the group “Do we know why it is not possible within this time?” or “Is the Action that needs to take place a realistic action within the available time?” Maybe the Action can be adapt or the timelaps can be changed or the view of the participant.
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Karina Colpaert
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As an Action Learning coach I will not interfere, I will give them some minutes and follow how the group is responding on the refusal. Are they asking questions to explore for reasons of the refusal and are they exploring others possibilities? I will trust them, the power of the group, they would be able to follow up question. Anda if the group do not move forward, then I will ask “what part of the action you are ready to commit to?”
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Min Zhao
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I like your comment about “what part of the action you are ready to commit to?” It is always good to team up with the group/member and find out a solution which is good for him or her to take. Finally it is his or her decision to say yes or no.
I would also observe the team dynamics and ask, “How are we doing? Do we need more time to talk about this? How important is it to us?”
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Risky Harisa Haslan
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I would not intervene right away. Instead, I’d first observe how the team handle the situation. If the discussion did not move forward, I would intervene and ask the team what was happening. They team might answer and explain their frustration with the situation. When such concern was raised, I would ask how they felt it had impacted the discussion or the team themselves. I would then ask them what they would like to do with it. If the situation permit, I would then quickly asked them if anyone had the next question.
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Fabrice Pettoello
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As an Action Learning Coach I wouldn’t intervene immediately, believing to the power of the group to find the right solution for it, and will wait the next questions. If the group is not able to find the right action (for right action I mean action + time) I will intervene and ask:
1. “I notice we don’t have agreement about the time to complete the action with “name of the participant”
2. “What is the impact on the action?”
3. “How do we want to handle it?”
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