Scenario: Action Assistance

As an action learning coach, how would you handle the following situation: After the actions are defined the problem presenter asks for help implementing them.

Tags: Action Learning, ActionLearning Coach, Team Coach, WIAL, WIAL Action Learning, WIAL Talk

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Comments (7)

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    Bo Ee Bernard Chwee

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    There are learning opportunities (e.g. 1: – there is no learning without action and; 2: – the team will decide the next steps they are undertaking individually as a result of the session) for the team.

    As a coach, i will intervene by asking: – “Team, how are we doing with the actions to be implemented?”

    After answers are heard, I will follow-on by asking: – “Why is it important that we take responsibility over actions defined?”

    After answers are heard, I will follow-on by asking: – “What can we do better or differently to make things happen within the team?”

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    Cynthia Wong

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    “Team, what do you think of this request by ABC?

    PP, how can the team help you with implementing the actions? (PP replies..)
    Team, what do you think of PP’s request?

    Reply

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    Hèlen Rasenberg

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    As an action learning coach I will ask the team how the team thinks about implementing the actions of this problem. I wil ask them when the problem presenter can start with the actions, how the problem presenter can inform the rest of the team about the actions and what steps he must take. Also I will also ask the team who can help the problem presenter with implementing these actions.

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    Przemysław Witka

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    It’s great opportunity for the team, how they can help each other and take shared responsibility for results. I would ask the team, like “Team, what do think abut request?”

    In case we have no more time for longer discussion I would ask “Team, we are just overtime. We have X min. to conclude person X problem. How can you respond to request in that time?”

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    • Avatar

      Cynthia Wong

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      Straight forward and simple. Nice.

      Reply

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    Anna Kozoń

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    It sounds as if the presenter is being direct and simply asks for help. In this situation I would wait how it evolves. I would focus on those asked for help and make sure they have enough space to agree, express their will with regards to whether they can / or can not help. Possible question: “here you were asked for help, it was not necessary plan that you could have expected, how do you feel about it?”

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    Natamon Warathadaphong

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    I would intervene and inform team member about 2 ground rules
    What is the impact if we can’t conduct align 2 ground rules?
    How do the team decide on the situation as PP would like to get help about implementation?
    What would team like to do next?

    Reply

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