Scenario: Agreement

As an action learning coach, how would you handle the following situation: The team seems to be at consensus but continues to question the nature of the real problem.

Tags: Action Leaning, Action Learning Coach, WIAL, WIAL Action Learning, WIAL Talk

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Comments (7)

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    ChunJui Liu

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    First, I would like to ask do we have consensus as a team, yes, no or close?
    Then I will ask each one to write down the real problem and read what he/she wrote.
    Finally, I will ask again if there is an agreement, yes, no or close. I will further ask what is causing us not to come to a consensus? What can we do to help the team come to a consensus?

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    Debora Pelegrino

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    As an Action Learning coach I perceive in this situation a propitious moment to bring more awareness to the group, then I will bring this situation to the group in the form of an observation, something like: “I realized that you had already reached consensus on the real problem but now they are questioning, how do you want to deal with it?

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    Vera van der Sluijs

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    As an Action Learning coach I will ask the members if there is a concensus about the problem. Then I will ask all members to write down the problem, as they see it, on a piece of paper. When everyone is done writing I’ll ask the members to read their problems out loud. I’ll ask again if there is a concensus. When the answer remains no, I’ll allow the team ten more minutes to ask questions and then we’ll move on to the next item in the script.

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    Yesong Yang

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    This is a time to test and solve problems and raise team awareness. As an action learning coach, he can seize the opportunity to intervene, share the observed information with the team, and ask questions to help the team think. After the coach intervened, he asked, “I see that the team seems to have reached a consensus, but still questioned the nature of the actual problem. First of all, please write down what you think is the problem? “Then, ask each member to read your questions truthfully, and finally ask PP to read your questions to the team members.” “Now, do we have a consensus on the issue? Yes, no, or close?”

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    Vicky Glanville

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    I would ask the group if there was consensus, yes/no. I would then ask them to write down their view of the issues on paper and ask each member of the team to share what they think the issue is. I would then again ask if there was consensus, yes/no/close. – ending with the problem presenter. Hopefully this will clarify. If not I would ask if there was enough of a consensus to proceed. If not, I would ask what they need to move to consensus. I would ask them what they need to clarify to get to consensus. If we still can’t get to consensus I would suggest a break and then come back to the session. If need be I would break it down to get to the elements that there are consensus on but would hope this wouldn’t be required.

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    Benjamin Cerny

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    If it seems there is consensus, I would first stage a check-in to make sure that there is one by having everyone write down their version of the problem. If the group establishes consensus but continues to question the nature of the problem, I would likely intervene and state that “while we have already established consensus, it seems that people are still wondering what the problem may actually be. In five more minutes, we will check in again about the problem that we will help the PP take action on. In the meantime, who has the next question to help us establish consensus?”

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    Pei Zheng

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    As a coach, I do not judge if the team has consensus or not. I will ask them to write down and share their views one by one. Then ask everyone if we are at consensus, no, or close. According to the results, I will let the team, expecially the PP to determine if we should have a second round of problem clarification or not.

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