Scenario: Agreement

As an action learning coach, how would you handle the following situation: The team seems to be at consensus but continues to question the nature of the real problem.

Tags: Action Leaning, Action Learning Coach, WIAL, WIAL Action Learning, WIAL Talk

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Comments (18)

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    ChunJui Liu

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    First, I would like to ask do we have consensus as a team, yes, no or close?
    Then I will ask each one to write down the real problem and read what he/she wrote.
    Finally, I will ask again if there is an agreement, yes, no or close. I will further ask what is causing us not to come to a consensus? What can we do to help the team come to a consensus?

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    Debora Pelegrino

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    As an Action Learning coach I perceive in this situation a propitious moment to bring more awareness to the group, then I will bring this situation to the group in the form of an observation, something like: “I realized that you had already reached consensus on the real problem but now they are questioning, how do you want to deal with it?

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    Vera van der Sluijs

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    As an Action Learning coach I will ask the members if there is a concensus about the problem. Then I will ask all members to write down the problem, as they see it, on a piece of paper. When everyone is done writing I’ll ask the members to read their problems out loud. I’ll ask again if there is a concensus. When the answer remains no, I’ll allow the team ten more minutes to ask questions and then we’ll move on to the next item in the script.

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    Yesong Yang

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    This is a time to test and solve problems and raise team awareness. As an action learning coach, he can seize the opportunity to intervene, share the observed information with the team, and ask questions to help the team think. After the coach intervened, he asked, “I see that the team seems to have reached a consensus, but still questioned the nature of the actual problem. First of all, please write down what you think is the problem? “Then, ask each member to read your questions truthfully, and finally ask PP to read your questions to the team members.” “Now, do we have a consensus on the issue? Yes, no, or close?”

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    Vicky Glanville

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    I would ask the group if there was consensus, yes/no. I would then ask them to write down their view of the issues on paper and ask each member of the team to share what they think the issue is. I would then again ask if there was consensus, yes/no/close. – ending with the problem presenter. Hopefully this will clarify. If not I would ask if there was enough of a consensus to proceed. If not, I would ask what they need to move to consensus. I would ask them what they need to clarify to get to consensus. If we still can’t get to consensus I would suggest a break and then come back to the session. If need be I would break it down to get to the elements that there are consensus on but would hope this wouldn’t be required.

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    Benjamin Cerny

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    If it seems there is consensus, I would first stage a check-in to make sure that there is one by having everyone write down their version of the problem. If the group establishes consensus but continues to question the nature of the problem, I would likely intervene and state that “while we have already established consensus, it seems that people are still wondering what the problem may actually be. In five more minutes, we will check in again about the problem that we will help the PP take action on. In the meantime, who has the next question to help us establish consensus?”

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    Pei Zheng

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    As a coach, I do not judge if the team has consensus or not. I will ask them to write down and share their views one by one. Then ask everyone if we are at consensus, no, or close. According to the results, I will let the team, expecially the PP to determine if we should have a second round of problem clarification or not.

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    Cherry Ge

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    As an action learning coach, I would like to ask team write down the problem,and have members read it out loudly. Then I would ask if there was consensus, yes, no or close. If the team already has consensus, I would ask what happened just now? What was the impact of our team? And then continue to next session.

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    Karina Colpaert

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    As an Action Learning coach I will ask the members if there is a concensus about the problem: yes, no or close? Then I will ask each one to write down the problem, as they see it, on a piece of paper. When everyone is done writing I’ll ask the members to read their problems out loud. Then I will ask again if there is a concensus. When the answer remains no, I will further ask what part of the problem we have consensus? So, I will give them some minutes to alight the part of the consensus they are agree and then we’ll move on to the next step of the script.

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    Darwin Grein

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    I would ask the group if there is a consensus about the problem: yes or no? Then I’ll check the consensus, asking them to write the problem down and read it, one by one, to the group. Then l would ask: “Do we have consensus? Yes, no or close to continue and go to next phase of problem solving?” If one of the ansewers is a no, I would ask: “What would help us to obtain consensus? Who has the next question?” Then I would check consensus again, after 10 minutes (just like I did before, asking them to write it down) and if one of the answers is still a no, I would ask: “What part of the problem do we have consensus? Who can write on the whiteboard the part that we have consensus?” After the answer, I would start the final phase: problem solving.

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    Chaofan (Suprince) MA

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    I’d coach the team by asking “It seems like the team has achieved a consensus about the problem earlier but I observe that different team members kept questioning the real nature of the problem. What is happening? Does the team have a real consensus? What can you do as the team to get that?”

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    Yesong Yang

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    Action learning coach intervention question:
    “I see that there has been a consensus on the issue, and what is interesting is that now people are questioning the nature of the issue. Can each describe the nature of the problem?”
    “Do we now agree on the nature of the problem? Yes, no, or close?”
    “Put it together again with the nature of the problem. What do you see?”

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    Rohini Chopra

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    I would ask the team if there is consensus on the challenge presented. I would ask them to write down the problem in one sentence and individually ask everyone to read what they wrote. I would again ask the team based on all the answers they have heard if they have consensus as a group on the challenge Yes, No, or Close?” Based on their answers will give them defined time to ask questions to get on the same page and then move on to the next part of the session.

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    Alexandra Shevchenko

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    I would have the team clarify understanding of the problem by writing it down and verbalizing. Then, I would do the check from the script (do we have consensus yes/close/no), or I would ask “what the team need to do to ensure that there is a solid consensus and it could move to the next phase?”

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    Savin Oeun

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    I will ask team where we are now in term of agreement to the statement? Or ask team to write down the problem statement on the paper!

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    Hu Jie

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    I would ask questions to all, “Now we have reached an agreement on the issue, how can we question the nature of the problem and what does it mean? “Let’s continue to ask and clarify questions. Everyone can write down the essence of their own problems on paper and read them to all one by one.

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    Hu Jie

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    I would ask that we have reached an agreement on the issue, how can we question the nature of the problem and what does it mean? Please continue to ask and clarify questions. Everyone can write down the essence of their own problems on paper and read them to us one by one.

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    Ye Zhou

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    I will ask the team, ‘do we have a consensus on the problem analysis?, what is it?’, if I get the answer from team that they reached a consensus, I will ask ‘now we have reached a consensus, what should we do next?’

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