Scenario: Agreement

As an action learning coach, how would you handle the following situation: The team has agreed they are at consensus as to the true nature of the problem. When you ask who has the next question they continue to question the nature of the problem versus moving towards solutions.

Tags: Action Learning, ActionLearning Coach, Team Coach, WIAL, WIAL Action Learning, WIAL Talk

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Comments (6)

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    Philippe Rion

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    I congratulate the group on reaching a consensus. I point out to them that we are now entering the reflection phase to find possible solutions. If the group has difficulties in getting started, I propose a time of silent reflection and to write their question that they will read to the PP. He/She will choose the question with which to begin this new phase!

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    Elisabetta Galli

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    I would gently lead back the team to their declared agreement on consensus on the nature of the problem and would comment that this should rigger a new phase that is focused on elaborating possible solutions. I would then invite them to reflect individually and to write down one question they would ask, looking at possible solutions. When finished, I would trigger the new round of questions

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    ellen zhang

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    I will ask curiously: We have just reached a consensus on the nature of the problem, and now we question the nature of the problem again, what happened.

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    Kristi Alcouffe

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    I would say…”I’m going to intervene here. I’m observing that questions are still being asked about the nature of the problem, whereas, our Problem Presenter reformulated their initial question and we all have agreed there is a consensus. So Team, I will ask again, can we work with the Problem Presenter’s question? If yes, we are now in the 3rd phase of the session, devoted to the search for ideas and solutions to this problem”.

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    MARISTELA GORAYB

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    As an action learning coach, if the team starts identifying actions before the end of the session, I would assess what stage the session is at. If you are in the phase of exploring the understanding or reformulating the problem to obtain consensus, I would make an initial intervention like this:
    Group, what stage are we in? How could we focus on understanding the problem?
    or yet:
    How much are our issues focused on understanding the problem?

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    Paulina Gucka

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    In such case I would intervene by attracting team’s attention to problem solving circle (stages of the problem solving process) that I usually have in the room. I would ask: “When you take a look on the circle & questions you are asking now, how do you think, at which stage are we as group?”. If they notice that they still ask about nature of the problem, I would ask: “What action will move our work forward?” or “How we want to proceed in order to move our work forward?” If they don’t notice that they are still asking about the nature of the problem, I would ask: “How do you want to proceed?” and observe what happens. Usually, even if the team doesn’t notice during intervention & they continue without changing the way of working, they notice later on and learn anyway.

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