Scenario: Chit Chat

As an action learning coach, how would you handle the following situation: Two vocal members chit chatted with each instead of engaging in the problem solving. Their behavior repeated despite the intervention with team consensus to have one conversation at a time.

Tags: Action Learning, ActionLearning Coach, Team Coach, WIAL, WIAL Action Learning, WIAL Talk

Comments (4)

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    Aya Svensson

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    The coach should intervene again with an observation of the repeated behavior “I’ve observed that there are still side conversations happening during our session.”
    Then I would follow up with “What is the impact of this behavior?” and have them come up with how they want to address this / create stronger norm for handling this behavior going forward. “What can we do to prevent this behavior from happening in the future?”

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    Anna Czarna

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    I would intervene again and ask, “How does the group feel in this situation?”, Then I would add: “How do these behaviors affect the quality of our work?” and finally: “What can we do to prevent such situations from happening again?”.

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    Phuong Lien Bui

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    As an action learning coach, I understand that Problem proposer want to get the sharing from others for her problem so we need to focus on this. So I will ask the team’s permission to temporarily stop the meeting and ask 2 special vocal members that “Is there any personal matter need to discuss and Do you want to leave this room in 5 or 10 minutes to solve your personal matter? I’m sure that after you coming back, PP will find out the solution with your support!”

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    Joanna Sosnowska

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    As an Action learning trainer, I would intervene and ask “How is the consensus developed in practice in your group?” I would also give feedback that I see that conversations are still going on and would ask: “How does this affect the group” and “How does this affect the goal of the session?”
    I would ask: “What do they need to maintain the previous commitments?” and / or “What the new rules could they introduce in order to achieve the goal of the session.”
    If it turns out that they have an urgent matter that cannot wait and their offsite discussion will last no more than 5 minutes, I would ask the group if we can pause for 5 minutes and then return to the session.

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