Scenario: Clear Actions

As an action learning coach, how would you handle the following situation: The team starts to identify actions before the end of the session.

Tags: Action Leaning, Action Learning Coach, WIAL, WIAL Action Learning, WIAL Talk

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Comments (9)

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    Wanchana Kaewwirun

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    Ask team
    Situation question: “Team ! where do our focus on?” (Can be focusing on solution, root cause, action plan, outcome or goal)

    Implication question: How the impact/consequence if we all keep focusing on this…..

    Delusional question: What should team decide to do next ?

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    Joern Moeller

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    Ask the team if they find the problem adequately investigated and defined so search for solutions and relevant action? If not, what can the team do next?

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    Catie Harrison

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    In this scenario, I’m assuming that they group is identifying actions before they have agreed on the problem. If so, I would intervene with this series of questions: “How are we doing with identifying the root cause of the problem? Why is it important that we identify the root cause? How do we want to make it happen?”

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    Kanokwan Srisunthorn

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    I will ask the team and bring them return to the session flow with some questions. What is the flow of Action Learning session script? What is the real problem of today session? How do you rate the score on root cause identification?

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    Tharntip Jirakanjana

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    Intervening that the action that the member offers For what problems and what is the real problem in this session ?

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    June Carter

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    Assuming the team is identifying actions before they have agreed on the problem, I would ask “How are we doing exploring the problem from all angles?” or “How are we doing with identifying the root cause of the problem?”, followed by “Why is it important that we explore the problem from all angles/identify the root cause of the problem? How do we want to make it happen?” I might also check-in and ask “Do we have agreement on the problem – yes or no?”, have everyone write out what they believe the real problem to be, have each person read it aloud, then ask “Is there agreement – yes, no or close?”

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    Kathryn Jeacock

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    I would do an intervention and share my observation – I notice the group are asking questions that sound like solutions, do we have agreement on the problem? Yes, No or Close? I would ask them to write it down and read it out, if they agree on the problem. I would ask the problem presenter how they would like to focus the rest of the time and if there was another facet of the problem they would like to explore in the remainder of the time.

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    Andrew Rahaman

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    Whether this be the first meeting or a follow up, clarity on the problem is essential to coming up with the right solutions. Hence, I would ask a few questions such as
    “How are we doing in identifying the problem”
    “Please write down the problem statement on a 3×5 card in 1 sentence” and then I would have everyone read what they wrote down
    “Do we have agreement on the problem”
    “What are the benefits to exploring this problem by asking questions from a multitude of perspectives”
    Then, I may ask the problem presenter directly “is there agreement on the problem” and how would you like to proceed.
    Ultimately, it is in the best interest of the problem presenter to be comfortable with how people are thinking about what the problem is and then being able to get diversity of thought that may also open up the number of solutions.

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    Pascal Milhous

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    I would step forward in the group and make an intervention. I would ask the group to focus on the problem, by asking questions, for a certain amount of time. I would also shortly explain that the part of identifing actions is planned for the end of the process/session.

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