Scenario: Coach questioned

As an action learning coach, how would you handle the following situation: Some of the group members direct questions to you since they were aware you had knowledge of the situation; despite you repeatedly stating your role as coach.

Tags: Action Learning, ActionLearning Coach, Team Coach, WIAL, WIAL Action Learning, WIAL Talk

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Comments (4)

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    Anna Kozoń

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    I would look at this situation , as a potential learning, for myself, but also for the group. I would say: ” I notice that questions are directed to me despite I repeatedly state my role here as a coach, share your perspective on this situation? I would like to understand it better.”

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    Kwan Leong Lee

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    In the first instance as an Action Learning Coach, I will redirect the question to the rest to answer.

    If this were to persist, I would ask, “What do you think is my role as an Action Learning Coach?”. I am hopeful that they can remember what my role is as per the introduction I gave before the session starts. If not, I will remind them of my role.

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    yosaporn punjamawat

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    – I would intervene Team
    -Who is the question aimed at?
    – I will remind the team of the rules and roles of the AL coach
    – What if the team asked a question to the coach?
    – How will teamwork to be If ask questions to Coach like this?
    – How will the team decide if asked to come to the coach again?

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    Cris Lorenzana

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    As an Action Learning Coach, I reflected on this situation for a long time, putting myself in their situation. The 1st Ground Rule states, “anyone can ask a question of anyone at anytime.” From the participants’ perspective, ‘anyone’ COULD include me as the AL Coach; this, given their awareness of my role: that I as the learning Coach has the authority to intervene when there is a learning opportunity.

    On the first instance, I would approach the situation saying, “Thank you for the question, X. But before I share my thoughts, is there anyone here who would like to give an answer?” I would call on those who would like to share and then I would briefly proceed with my knowledge and experience. After which, I ask, “Now who has the next question?”

    The next time I am asked again, I will already use this as a learning opportunity: “Team, I noticed that the question was directed to me again. What would be the impact of questions being directed to me in your collective effort to help the Problem Presenter? I will acknowledge all answers, then ask, how do you want to proceed?” Trusting in the team’s wisdom, I am quite certain that they would proceed and not direct questions to me anymore.

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