Scenario: Coaches Advice

As an action learning coach, how would you handle the following situation: A team member asks if you have any suggestions on how to solve the problem

Tags: Action Learning, ActionLearning Coach, Team Coach, WIAL, WIAL Action Learning, WIAL Talk

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Comments (5)

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    b t hang tuah baharudin

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    How has the team responded to the problem this far?

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    Janice Chan

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    Team, do we have an agreement that we have identified the problem statement?

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    Janice Chan

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    What do you think we should do now?

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    Andrea Chow

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    As a coach, we would still follow the rule of using questions when handling the action learning session. We can ask “I noticed that participant is seeking for suggestions to solve the problem. what is happening?”. Thereafter, we can continue on by seeking clarification on impact questions “What is the impact of a coach giving suggestions?” and “How will the quality of the solution be impacted?”. Once the understanding of the limitations of suggesting solutions, then it is time to move on to “What can do to improve?” and from there continue on with “Who has the first question?”

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    Liang CHen

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    I would say, “The role of an action learning coach is not to be involved in problem solving, and to focus on the learning opportunities and capacity enhancement of everyone in problem solving.
    Of course, as part of the team, people can ask me questions when necessary, and I will respond to people’s questions in a personal capacity.”

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