Scenario: Consensus?

As an action learning coach, how would you handle the following situation: The team says they are at consensus on the real problem but you disagree.

Tags: Action Learning, ActionLearning Coach, Team Coach, WIAL, WIAL Action Learning, WIAL Talk

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Comments (6)

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    Nabih Jabr

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    If the team agrees on the real problem, it does not matter if the coach disagrees, as long as he/she is satisfied that the team is working well together and has a real consensus. If not, then more probing questions could be asked to try to uncover the underlying problem

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    Marina Nizar

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    As the Action Learning coach, I would respect the team’s decision and proceed further with the questioning process. I would further observe to see how the team progresses from there, if they unravel further insights to the problem or about themselves and intervene where appropriate.

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    Agnieszka Olczak

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    As an action learning coach, I don’t judge, I just observe and intervene when necessary or when I see an opportunity to learn. If I want to help the group to verify that everyone really understands the problem in the same way, you can ask each participant to write down on a piece of paper how they understand the problem, and then you can compare the answers. Then you can ask the presenter how much he feels the group has understood his problem.

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    Magdalena Stefanska

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    Being an Action Learning coach I am not a member of the team so my personal opinion on the problem presented does not matter. I respect the team’s opinion and do not interviene when there is no need for that. Having a consensus does not mean that the team does not continue the discussion – there are still more questions that its members can ask so the problem presenter can formulate an action to be taken after the session in more detailed manner. It may happen that the team dynamic will change and the coach may use it as a learning opportunity.

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    Nazeli Kirakosyan

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    As a learning coach, I do not have the role of agreeing or disagreeing. It is important that the team themselves have the consensus. If I am aware of the problem (as I work for the same organization) and do not agree that there is a consensus, I can ask the problem presenter for his/her separate opinion. Besides the actions, that the team will commit to, will once again challenge the group to look to the problem.
    As a learning coach, and if the planned time allows, I can always run another circle of questions for confirming or questioning the consensus.

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    Michał Kowalczewski

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    I do not judge the group’s decisions, I observe and look for opportunities to learn. I can ask each of the participants to write down what the problem is and then everyone reads on the forum. After reading, I check if the group has a common understanding of the problem. If they say so, I continue the session if I don’t ask, “What can we do as a group to better understand the problem?”

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