Scenario: Enough is Enough Written by DrBea on February 19, 2018. Posted in Action Learning, WIAL Action Learning, WIAL Talk As an action learning coach, how would you handle the following situation: A member bangs their hands on the table and stands angrily. Tags: Action Leaning, Action Learning Coach, WIAL, WIAL Action Learning, WIAL Talk Trackback from your site. Comments (5) Sarah Jones February 23, 2018 at 4:42 pm | # I would intervene and say ‘I am observing some frustration and anger. What is the impact of this on the group? How can we decrease the frustration and anger in the group? Depending on the answers I may also ask to the person who did the action how the group can support them going forward. Reply Jonah Fabul March 7, 2018 at 6:54 am | # Answer: I will allow the team to experience the impact of the negative behavior for a few minutes and then I will intervene with the ff. questions: Team, what is happening? What will happen to the team if we continue like this? What can we do do to help each other and prevent this from happening again? Reply Tan Sun March 8, 2018 at 9:24 pm | # I would intervene with asking questions below: To the angry member : Mr X, I observed that you stand up when talking , could you please share how do you feel about this?(he may explain or apologize) To other members : when Mr X stand up to share his opinion, how do you feel? To the team: What is the impact to our group ? what do you suggest? Reply Tan Sun March 9, 2018 at 11:21 am | # in this case, the one who bangs the hands need to be cared, better to say something to him firstly, to calm him and let him start to think about the current situation , so I believe as a coach we should ask a neutrality question to him or her Reply Rosana Nucci March 17, 2018 at 7:54 pm | # I’d ask a question to him/her first: “What you heard is really powerful and led you to express your frustration. How do you think it impacts on the group and the work we’re doing?” Then, ask the group “How do we want to address this?”. Reply Leave a comment You must be logged in to post a comment.