Scenario: Favorite Tool

As an action learning coach, how would you handle the following situation: Your favorite tool for diagraming a problem is a mind map. You know doing this would help the team see this problem much more clearly.  

Tags: Action Leaning, Action Learning Coach, WIAL, WIAL Action Learning, WIAL Talk

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Comments (6)

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    Marie Tseng

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    I would ask the team “how are we doing so far on a scale of 1 to 10 to get clarity on the problem?”.
    If the team feels that they are not doing very well then I would ask: “What are we doing well? ”, “What could we do better?” on that question I would encourage them to think beyond action learning: What else could we do to help clarify the problem?” If they come up with other options than AL, then I would have asked: “Does the team wants to step out of the AL process to use a different technique? For how long? With what objective?” And then facilitate that session before returning to AL.
    If the team feels they are doing well, then I would let them continue, and see if the above intervention is needed once we have done the first round of problem definition.

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    Sarah Jones

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    I would do an intervention and say ‘What are we doing well? What could we do even better? Do we have agreement on the problem?’ I would then have the group write down the problem and read them out individually. Is there agreement? If there was sufficient agreement to proceed then we would proceed. If there was not agreement I would ask ‘I am hearing that there is no agreement on what the problem is. What tools, resources, techniques could the group use to help gain further clarity and agreement on the problem? How would you like to proceed? Then start with ‘Who has the next question?’

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    Jose Miguel Zaballero

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    From my understanding, the action learning coach is separate from the problem so that they can focus on the learning. But in this instance, the learning opportunity that I see is that the team might be struggling with gaining clarity on the problem.

    To help them realize this, I would get the team to take a pause then do a quick pulse check by asking “on a scale of 1-10, how much clarity do we have on the problem?”

    Then, I would ask “what are the things that the team can do to gain more clarity on the problem?”

    I would trust that the team will surface different options. If any other tool comes up as an option and I sense that the members want to try it out, then I would ask if they want to step out for a while and use the tool. If the entire team agrees that it’s the best way to move forward, I would then just ask the team about how much time they need and get an agreement on when the team will go back to the AL session.

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    Song Chen

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    I will post a question to team: “On a scale of 1-10, how much clarity do we have on the problem?”
    Then ask another question to team:“Is there any tool that can help us improve a little bit?”

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    Henk Jan Quarre

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    As an Action Learning coach, would I ask the group if we have an agreement on the problem? If this is not the case, I ask the group to scale it from 1 – 10.

    Then I ask the group; what else can we do to get agreement on the problem? What tools can we use to clarify the problem?

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    Maria Angela Passadori

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    As an Action Learning Coach, I would keep this information to myself and remind myself that in my role during the process, there is no such intervention or help.

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