Scenario: Finally(2024)

As an action learning coach, how would you handle the following situation: A team member finally asks the question that you knew would bring the whole situation to light. The rest of the team responds but is confident that is not where the real problem lies.

Tags: Action Learning, ActionLearning Coach, Team Coach, WIAL, WIAL Action Learning, WIAL Talk

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    Katarzyna Toczek

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    As the action learning coach, my role is to help the team have a productive dialogue and uncover the root causes, not to take sides.

    Following my intuition that this could be an important plot in the team’s work, I think I would bring this situation to light, using a SID intervention, like this:
    Asking the team: (S) How do we go about identifying the root of the problem?
    After getting an answer, I would continue with the person that answered: (I) Why is it important that we accurately recognize the core of the problem?
    After getting answers, I would shift again to the whole team with a question: (D) How do we take care of this in the team? And then follow the further work, depending on the answers.

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