Scenario: Missing Action

As an action learning coach, how would you handle the following situation: A team member did not complete the tasks that she had agreed to do at the session held last month.

Tags: Action Learning, ActionLearning Coach, Team Coach, WIAL, WIAL Action Learning, WIAL Talk

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    LUDWIG VINCENT TOLENTINO

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    Usually our disciplined coaching practise ends a previous session with a shared understanding among TMs the need to complete assigned tasks before next scheduled session. Now, that being set as a norm, this ALC will start the follow up session by asking each and every TM to present to the team the action items they committed to do in he previous session. If a team member does NOT do any of the tasks expected from him/ her, this ALC will do a learning intervention that asks all TMs including the TM that did not complete the tasks with two concerned inquiries: first, what happened, why were the tasks not done and what is the impact of the non completion of work assigned in the session? The second inquiry will be, what can TMs do to ensure that they complete their assigned tasks?

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    Ana Pierrotti

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    First of all, as an action learning coach I would approach with some empathy and positive reflection by asking to the team:
    “I noticed we did not complete all the tasks as we had planned. How is important for you to understand why we do not follow the plan (what’s happened?) and how can we support each other to complete the tasks?”
    Secondly, I would ask to the team: “How would you like to proceed on this session?”
    Thirdly, at the end of the session I would ask “What have we learned today about individual and group responsibilities?

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