Scenario: multiple views

As an action learning coach, how would you handle the following situation: The team is working for a single session on the problem of the day. As they each read out their view of the real problem it’s clear they are coming at it from multiple perspectives. Consequently, they are having trouble reaching consensus on the real problem.

Tags: Action Learning, ActionLearning Coach, Team Coach, WIAL, WIAL Action Learning, WIAL Talk

Comments (4)

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    Samantha Cinnick

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    After having each person read out their problem statements and vote on whether there is agreement on the problem, action learning coaches are taught to ask, “What would help get us to consensus?” Before asking that scripted question, I might ask the group, “Why are there such large discrepancies between the problem statements each person wrote?”

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    Puja Vijay

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    This is a common scenario. It would be important to reflect before any intervention of the problem statement itself is SMART to begin with. The possible interventions here would be: Why do we observe different understanding of the problem? This questions would perhaps throw light on why a consensus hasnt been reached.
    Further, What can help us get an agreement on the problem? Another yes/No question would be critical to also understand if the team members finally agree on the problem

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    焮茹 杨

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    I will ask them to write down how will they see the problem presenter’s problem and read out. Then I will ask them:
    What’s the specific perspective caused their difference in how they see the problem?
    Why they have those perspectives? What are our assumptions behind? Will all them be true in this case?
    what’s the relation to each other and to solving the problem?
    What’s the criteria to decide which perspectives to take?
    How do we reach consensus?

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    Yunbo Guo

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    I would ask, “Each of us has shared our understanding on the problem. Do you think we have made an agreement on the real problem?” “If we don’t have a common understanding on the problem, what would be the possible influence on our today’s discussion?” “In the following session, what should we do to help us reach the consensus on the real problem?”

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