Scenario: Nay Sayer

As an action learning coach, how would you handle the following situation: All of the team members agree on the problem and a possible solution, but the problem owner insists it won’t work.  

Tags: Action Leaning, Action Learning Coach, WIAL, WIAL Action Learning, WIAL Talk

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Comments (8)

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    Shirley Wang

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    I will post a question to the team:”How do you define the current situation? What’s the advantage and disadvantage for our proces and successful outcome for actions?”

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    Jonah Fabul

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    I will respect his/her opinion and ask this to the problem owner: What are the top 3 questions that you would like to ponder as a result of this session?

    Reply

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    Chongli Tian

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    我会问团队你们认为现在团队遇到的问题是什么?以及应该如何看待这个问题?

    Reply

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    Chongli Tian

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    通过以上提问,来引导团队自己认清现状,并为下一步要做什么做出认识上的准备。他们需要自己思考并在团队达成一致。同时也会适时提醒他们只有problem owner认可了方案,团队的任务才算完成。

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    Rosana Nucci

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    I would ask the problem owner: “What PART of this solution do you feel COULD work? What other solutions come to mind?” This would lead to the actions a bit more easily, making the problem owner accountable for the outcome of the process.

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    Eungkoo Kang

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    I will ask the problem owner, “what aspects of solution especially have you think it will not work?” “what do you think what aspects of solution made the team think it will work?” And I will ask the team, “what do you guys think of what will not work as a solution?” “what do you think we need to think more for a better solution if there is?

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    Song Chen

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    As a coach, I will post a question to team:”Why do you think this solution will solve this problem?”
    Then ask the problem owner: “Can the team’s opinion address your concerns?”
    If the answer is no.
    Then ask next problem owner:“Can you talk about your three concerns?”

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    Tom Dalderup

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    I would state the question for the problem-owner to give opportunity to express the doubts: What question would you like to ask the group about the solution?

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