Scenario: New Tool

As an action learning coach, how would you handle the following situation:

You recently attending training and learned a new way of doing root cause analysis. You know if you share this with the team they will be able to identify the real problem much quicker.

Tags: Action Leaning, Action Learning Coach, WIAL, WIAL Action Learning, WIAL Talk

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Comments (7)

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    Simone Gutwilen

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    I wouldn’t do an invervention because as a coach of action learning I cant wrap directly in the problem solution. There is no such intervention or help. I have to do interventions only with questions when there is a learning opportunity. If I realize the group might be struggling with gaining clarity on the problem. I would interven asking: “on a scale of 1-10, how much clarity do we have on the problem?”
    Then, I would ask “what we can do to gain more clarity on the problem?”

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    Ana Motta

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    As an Action Learning Coach I have one important rule – rule 2 which is the role of coach – and in this rule it is clear that my role as Action Learning is to control time, and to make interventions as to identify opportunity for learning. In addition, Action Learning will not engage in the problem, and will focus on improving group performance and help the group develop leadership skills. Among the learning interventions what Action Learning can do are in-depth questions such as: “How does the group perceive that we are going to use all the tools we have at our disposal?”, Followed by a question like ” How do we make this happen? ”

    It is also worth considering that the methodology has been structured in a way whose steps are properly cared for and important, and the OPEN QUESTIONS tool brings enormous reflections on the root cause question, even for the narrator of the problem itself, who may have a deep silence with great reflections and discoveries

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    Ana Carolina Ferreira

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    As an Action Learning Coach, I can’t interfere in the problem solving directly. My role is to take care of the process. The team goes so far they can reach, and I think these is one of the main benefits of the method : to mature the teams , building confidence and strenghening habilities to act as a team. I would do an intervetion through questions like : Which part of the process are we ? (exploration). How is the quality of questions? What kind of questions can help the team to explore and understand the problem ? Who has the next question?

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    Eva Hirsch Pontes

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    Durante a roda de A.L. eu não usaria esse conhecimento, pois meu papel como A.L. coach não diz respeito ao conteúdo. No máximo, talvez esse conhecimento pudesse me ajudar na formulação de alguma pergunta específica ao grupo na escala 1 a 10, mas sempre em resposta ao que estivesse emergindo no grupo.

    Entretanto, se eu penso nas rodadas de A.L. como uma das ferramentas utilizadas dentro de um projeto de Desenvolvimento Organizacional, eu poderia propor um Workshop sobre análises de causa raiz, seguido de rodadas de A.L. nas quais os participantes teriam oportunidade de praticar os novos aprendizados.

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    Desdra Bascombe

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    As the coach, i would not introuduce the Root Cause Analysis methodology because this is an Action Learning intervention which is a tried and tested tool for achieving organizational effectiveness

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  • Avatar

    Wanchana Kaewwirun

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    As this session is to support the group members and problem sponsor. What I can do is to invervene for their learning and inpire to action. I won’t provide the new method or solution to them. But will ask questions creating and provoke their thoughts.

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    Amanda Leung

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    As an Action Learning Coach, I will not introduce the new tool in the discussion session, as the role of the coach is to make interventions only when there is any learning opportunity for team in the problem solving. This is not a training session but an action learning sessions, which is a proven approach for the team to build their momentum and confidence as a team. Instead of telling them the new tool directly, I would ask questions to let them team have self-reflection on the quality of the process and questions, and let them explore the situation and problem.

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