Scenario: No no norm

As an action learning coach, how would you handle the following situation: A norm that the team set is not working for them. For instance, they decide they must check with each team member if they want to respond to a question before moving to the next question. They discover this is slowing the process to a painful pace.

Tags: Action Learning, ActionLearning Coach, Team Coach, WIAL, WIAL Action Learning, WIAL Talk

Comments (6)

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    Saravanan Palaniappan

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    Ask the team – “Team, what do you observe here? Is it helping?”

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    Prasad Natarajan

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    I will ask, How is the team doing in terms of time? And if the response is that they are going slow? I will ask, What the team believes is the cause for this? And again, if the team responds, the norm of checking with everyone for a response is slowing them down? I will ask, what the team would like to do about it? And based on that if the team decides a new norm, I will ask, who has the next question?

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    Thu DO

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    I would intervene:
    “Hi team, How are we doing as a group on time management so far?
    What are we doing well?
    What could we do better?

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    Trịnh Hằng

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    As an action learning coach, I would intervene to make a reminder by using the SID model
    Hello team,
    I’m noticing that Team Speed is slowing and Your team are wasting a lot of time, does anyone else feel the same way?
    What is the impact of using this norm ?
    What will happen to the group if we continue?
    What can we do to improve.

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    THO THO

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    As a Coach, I will ask the team:
    – How did the group perform with the standards it set?
    – What standards are currently no longer relevant to the group?
    – What is the impact of nonconforming standards implementation in the meeting?
    – Why is the implementation of the appropriate standard important in today’s meeting?
    – How does the group develop standards that are appropriate for the group?

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    Anna Czarna

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    I would ask, how does this principle (which they adopted earlier) affect their work today? What would they like to do with her later in the meeting?

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