Scenario: No Offense

As an action learning coach, how would you handle the following situation: A team member says something very offensive – followed by “no offense”  

Tags: Action Leaning, Action Learning Coach, WIAL, WIAL Action Learning, WIAL Talk

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    admin

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    Test comment, please ignore.

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    Marie Tseng

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    I would ask the team: “what happened?” I would ask each member to rate their emotional state on a scale of one to 10. Then I would ask: “How do you feel about the comment that was made? What impact does this have on the team? What can the team do about it?” I would then ask, if they witness similar situations in their organisation? How it impacts their organisation? How they can react next time they witness such a behaviour based on what they learnt in this session?”

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    Dina Guo

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    I will observe the member who will answer the “offensive” question. If the member answers the question with no doubt, I will not intervene. If the member feels the question offensive and refuses to answer it, I will intervene and ask the following questions to all members- “Which way do you think offensive? Why do you think the question is offensive? If give you one more chance, could you ask the same question in the different way? Try it.”

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    Hans Gelten

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    I would intervene and point out that I observed a very offensive tone of voice. Then I would ask the group what the impact is individually, what the impact is for the process and let the team decide what tone of voice is acceptable.
    To continu the process I would ask the participant to rephrase the question.

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